Operations Administrative Assistant

Brothers That Just Do Gutters - Huntsville, AL; Madison (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Training & development

Vision insurance

Job summary

The Brothers that just do Gutters is seeking an Operations Administrative Assistant to support daily operations, manage emails, schedule appointments, and coordinate with the warehouse. This role reports to the Operations Manager and blends administrative duties with light hands-on duties in the warehouse.

Ideal candidates have strong organizational, communication, and problem-solving skills, with proficiency in MS Office or Google Workspace and a valid driver’s license.

Qualifications

• Organizational skills to manage multiple tasks and filing.
• Clear written and verbal communication.
• Strong time management and scheduling.
• Proficiency in Microsoft Office or Google Workspace.
• AI literacy to optimize workflows with tools like ChatGPT.
• Attention to detail in data entry and documents.
• Problem-solving to resolve administrative issues.
• Customer service orientation with a friendly approach.
• Team collaboration across departments.
• Adaptability to changing priorities and new tools.
• Valid driver's license with clean driving record.
• Ability to lift 50 lbs.

Responsibilities

• Email Management: respond promptly and professionally.
• Organize Inbox: categorize emails for timely follow-up.
• Phone Management: answer calls and route to departments.
• Customer Assistance: provide information and resolve inquiries.
• Customer Scheduling: help schedule appointments and services.
• Manage Scheduling Conflicts: resolve changes efficiently.
• Worker Support: assist with administrative tasks and scheduling.
• Resource Allocation: ensure team has necessary resources.
• Ad Leads: respond to and track leads; report conversions.
• General Administrative Support: perform various tasks as needed.

Skills

Organizational Skills

Communication Skills

Time Management

AI Literacy

Attention to Detail

Problem-Solving

Customer Service

Team Collaboration

Adaptability

Driver's License

Physical Ability

Tools

Microsoft Office

Google Workspace

Job description

Benefits:

• Paid time off
• Training & development
• Vision insurance

Role: Operations Support Specialist

At The Brothers that just do Gutters, we’re not just about gutters—we’re a tight-knit team dedicated to making sure homes stay dry and stylish. Our work environment is as dynamic as our solutions, and we pride ourselves on having a good laugh while delivering top-notch service. From innovative installations to flawless repairs, we handle every job with the expertise and care that’s earned us our top reputation. If you’re ready to join a company where hard work meets high fives and every day brings a new challenge, The Brothers that just do Gutters is where you’ll thrive!

Purpose

The Operations Administrative Assistant is a multi-faceted role designed to keep our daily business functions running smoothly. Reporting directly to the Operations Manager, this position provides critical behind-the-scenes support. You will oversee inventory, and assist with customer service. This position is 70% Admin and 30% hands-on in the warehouse.

Operations Administrative Assistant Capabilities:

• Organizational Skills - Manage multiple tasks and maintain organized filing systems.
• Communication Skills - Communicate clearly and professionally in writing and verbally.
• Time Management - Prioritize tasks and manage scheduling effectively.
• Technical Proficiency - Skilled in office software. Proficiency in Microsoft Suite or Google Workspace (specifically heavy spreadsheet usage, document creation, and email management).
• AI Literacy: Familiarity with leveraging AI platforms (e.g., Gemini, ChatGPT) to optimize workflows, drafting, or problem-solving.
• Attention to Detail - Ensure accuracy in data entry and document preparation.
• Problem-Solving - Address and resolve administrative issues efficiently.
• Customer Service - Provide excellent service to clients and handle inquiries with a friendly attitude.
• Team Collaboration - Work well with colleagues and support various departments.
• Adaptability - Adjust to changing priorities and learn new tools quickly.
• Driver's License - Must possess a valid Driver’s License with a clean driving record.
• Physical Ability - Ability to lift 50lbs

Administrative Assistant General Responsibilities:

• Email Management
  • Respond to Emails: Address incoming emails promptly, providing responses to customer inquiries, internal requests, and general correspondence in a professional business manner.
  • Organize Inbox: Prioritize and categorize emails to ensure timely follow-up and efficient management of communications.
• Phone Management
  • Answer Phones: Handle incoming phone calls, directing them to appropriate departments or individuals and taking messages when necessary.
• Customer Assistance - Provide information and assistance to callers, resolving inquiries and issues effectively.
• Customer Scheduling
  • Assist with Appointments: Help customers schedule appointments and services, coordinating with internal staff to confirm availability.
  • Manage Scheduling Conflicts: Resolve any conflicts or changes in scheduling, ensuring customer satisfaction and efficient use of resources.
• Worker Support
  • Assist Team Members: Provide support to employees by helping with administrative tasks, coordinating schedules, and resolving any office-related issues.
  • Resource Allocation: Ensure that team members have the necessary resources and information to perform their tasks effectively.
• Ad Leads
  • Handle Leads: Respond to and manage leads generated from advertisements, providing information and follow-up as needed.
  • Track Conversion: Monitor the progress of ad leads and report on effectiveness and conversion rates.
• General Administrative Support
  • Assist with Various Tasks: Perform other administrative tasks as required, including document preparation, file management, and supporting daily operations.
  • Adaptability: Be flexible and ready to take on new responsibilities related to the above duties as needed.

Inventory & Supply Chain Management

• Maintain accurate inventory counts of all materials and equipment.
• Receive, inspect, and organize incoming material shipments.
• Stage materials and prep equipment for installation crews ahead of schedule.
• Maintain the flexibility to transition from office to warehouse tasks.

If you’re someone who thrives on organization, finds joy in working with spreadsheets, and loves being part of a dynamic, fun team, we want to hear from you! At The Brothers that just do Gutters, we value a great working environment where creativity meets efficiency. Join us if you’re eager to contribute your skills to a supportive and energetic team, where every day brings new opportunities and a lot of laughs along the way.