Production Manager

Brothers that just do Gutters- St. Louis, MO; Norwood (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

A growing gutter service provider in Massachusetts seeks a Production Manager to oversee installation schedules, lead multiple crews, and ensure excellent customer communication. This hands-on role requires strong organizational skills, the ability to manage logistics effectively, and experience in field operations. The ideal candidate will thrive in a structured environment and help the company maintain its reputation for quality service. Opportunities for professional growth and competitive compensation are offered.

Qualifications

• Experience managing field teams or logistics operations.
• Strong organizational and scheduling ability.
• Excellent written and verbal communication skills.
• Excellent written and verbal communication skills.
• Calm under pressure and able to manage conflicts.
• Detail-oriented mindset with high attention to accuracy.
• Familiar with scheduling software and technology.

Responsibilities

• Own and manage the installation schedule for 5 crews.
• Plan daily and weekly job flow to maximize efficiency.
• Serve as primary contact for customers from sale to completion.
• Improve production processes and workflows for efficiency.
• Ensure smooth handoffs between sales and production and reduce backlog.

Skills

Experience managing field teams or logistics operations

Strong organizational and scheduling ability

Comfortable making decisions and enforcing standards

Excellent written and verbal communication skills

Calm under pressure

High attention to detail

Comfortable using technology and scheduling software

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Who Are We?

The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated full-service rain gutter and gutter guard franchise with over 100 locations nationwide. Our mission is to "Reinvent Contractor Service" by providing a great place to work and delivering 5-star service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow-up, and ongoing support and service. We want to do what's right for our employees, customers, and communities.

Why Work for Us?

We care and we are fair. We love our employees and are sincerely interested in their personal and professional growth. We are a performance-based company with clearly defined career paths laid out for each of our employees. We fully invest in our workers and believe it is important to listen to them and create a comfortable work environment.

Summary:

Our office is growing fast, with 5 install crews and over $2.2M in annual revenue. We are currently booked out 4+ weeks and continuing to grow. We are looking for a Production Manager who will bring structure, accountability, and calm leadership to our install operation. This is a hands‑on leadership role responsible for scheduling, crew performance, and customer communication from the time a job is sold through completion.

If you thrive in organized environments, enjoy solving logistical challenges, and know how to manage strong personalities without creating drama, we want to talk to you.

Position Overview

The Production Manager owns the installation calendar, field operations, and the customer experience after the sale. You will manage 5 install crews, coordinate daily schedules, communicate with customers regarding install timing and job expectations, and ensure projects are completed efficiently and professionally. This role requires strong attention to detail, decisive leadership, and the ability to stay calm under pressure.

Key Responsibilities

Production & Scheduling

• Own and manage the installation schedule for 5 crews
• Plan daily and weekly job flow to maximize efficiency
• Adjust schedule for weather, call-outs, and job changes
• Coordinate material readiness and job sequencing
• Ensure backlog stays controlled and predictable

Crew Leadership

• Manage and hold accountable 5 installation crews
• Enforce job standards, safety, and quality expectations
• Address performance issues directly and professionally
• Reduce field conflict and maintain productive culture

Customer Communication (Post‑Sale)

• Serve as primary contact for customers from sale to completion
• Confirm install timelines and expectations
• Proactively communicate delays or schedule changes
• Resolve job concerns calmly and professionally
• Protect company reputation through clear communication

Quality & Process

• Conduct job reviews and spot quality checks
• Improve production systems and workflows
• Identify recurring issues and implement process improvements
• Work closely with Sales to ensure clean handoffs

What Success Looks Like

• Install schedule runs predictably
• Crews know expectations and meet them
• Customer complaints decrease
• Sales‑to‑production handoffs are smooth
• Backlog is organized and manageable
• Owner is no longer managing daily scheduling chaos

Qualifications

• Experience managing field teams or logistics operations
• Strong organizational and scheduling ability
• Comfortable making decisions and enforcing standards
• Excellent written and verbal communication skills
• Calm under pressure
• High attention to detail
• Comfortable using technology and scheduling software

Experience in home services or construction is preferred but not required if leadership and logistics skills are strong.

Compensation

• Competitive salary based on experience
• Performance incentives tied to production efficiency and quality
• Growth opportunity as company scales

Who This Role Is Not For

• Someone who avoids conflict
• Someone who thrives in unstructured environments
• Someone who blames others instead of fixing systems
• Someone who needs constant direction

Why This Role Matters

This is a key leadership role in a growing company. The right person will have a major impact on team performance, customer experience, and overall company growth.

If you enjoy building order out of complexity and leading teams with clarity and accountability, apply today.