Operations Admin Support

COPE Sensitive Freight; Cope (CO); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Employee benefits including EAP access

Wellbeing support

Accommodation discounts and retail 200

Training and development opportunities

Supportive team with career growth

Job summary

COPE, based at our Canberra depot, is seeking an Operations Admin Support to coordinate daily operational administration ensuring freight movements, customer commitments, reporting and compliance activities are delivered efficiently.

You will coordinate freight bookings, monitor status, manage ATL communications, maintain records and data integrity, and support quotes, invoicing and WHS reporting. A proactive, detail‑oriented approach is essential.

Qualifications

• Experience in transport, logistics or operational administration.
• Strong organisational skills and attention to detail.
• Excellent communication and stakeholder management.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Coordinating freight bookings, movements and delivery activities across the depot.
• Monitoring freight status and following up on outstanding deliveries and tasks.
• Managing ATL instructions and driver communications.
• Maintaining records, reporting and data integrity across systems.
• Handling the operational inbox and customer enquiries.
• Preparing quotes and supporting key accounts and government requirements.
• Raising purchase orders, processing invoices and maintaining POD/audit docs.
• Supporting WHS administration and continuous improvement initiatives.

Skills

Transport experience

Logistics experience

Operational admin

Data entry

Communication

Prioritisation

Problem solving

Reporting tools

Tools

Reporting tools

Job description

About COPE

COPE has been Australia’s first choice for Sensitive Freight for the past 36 years. As a privately owned national organisation, we support some of the world’s most innovative and technology-driven companies. Our work involves the safe handling, transport, and installation of high-value and specialised equipment across healthcare, IT, print, and other sensitive sectors.

About The Role

Based at our Canberra depot, the Operations Admin Support role is responsible for coordinating daily operational administration to ensure freight movements, customer commitments, reporting and compliance activities are delivered efficiently.

Key Responsibilities Include

• Coordinating freight bookings, movements and delivery activities across the depot
• Monitoring freight status and following up on outstanding deliveries and operational tasks
• Managing Authority to Leave (ATL) instructions and communications with drivers
• Maintaining operational records, reporting and data integrity across business systems
• Managing the ACT operational inbox and responding to customer and stakeholder enquiries
• Preparing customer quotes and supporting key account and government requirements
• Raising purchase orders, processing invoices, and maintaining POD and audit documentation
• Supporting WHS administration, operational reporting, leadership coordination and continuous improvement initiatives

What You Will Bring

• Experience in transport, logistics or operational administration
• Strong organisational skills and exceptional attention to detail
• Intermediate to advanced computer literacy and data entry capability
• Excellent communication and stakeholder management skills
• The ability to manage competing priorities in a fast-paced environment
• A proactive approach with strong problem-solving abilities
• Experience working with operational systems and reporting tools

Desirable

• Experience within freight, transport or sensitive logistics environments
• Knowledge of Chain of Responsibility (CoR) requirements
• Understanding of WHS reporting and compliance processes
• Experience supporting government or key account customers

What We Offer

• Employee benefits including EAP access and wellbeing support
• Discounts on accommodation, health insurance and 200+ retail brands
• Training and development opportunities across our national business
• A supportive team environment with career growth opportunities

For further information, please contact Hari Turaga, Talent Acquisition Specialist, at [e-mail].

Candidates will be required to undergo pre-employment criminal and medical checks as part of the recruitment process.