Operations Coordinator

LHH; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off and Vacation days

401k Matching

Job summary

LHH is seeking a highly organized and proactive Operations Coordinator to support our client's transportation and logistics team. You will serve as a critical link between dispatch, drivers, customers, and internal departments, helping ensure shipments move efficiently from pickup to delivery.

The ideal candidate thrives in a fast-paced environment, enjoys multitasking, and has a strong commitment to accuracy, customer service, and operational excellence.

Qualifications

• High school diploma or equivalent required.
• Experience in logistics, transportation, dispatch, operations, customer service, or administrative support preferred.
• Experience with transportation software platforms (McLeod experience is a plus).
• Strong proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Excellent organizational and time-management skills.
• Strong communication skills with the ability to collaborate across teams.
• Ability to manage multiple priorities in a dynamic environment.
• High level of attention to detail and commitment to accuracy.
• Self-motivated with the ability to work independently and as part of a team.

Responsibilities

• Manage and maintain shipment and load information within the Transportation Management System (TMS), ensuring data accuracy and completeness.
• Create, update, and finalize dispatch records and customer orders.
• Monitor shipment progress and proactively identify delays, exceptions, or service concerns.
• Coordinate updates related to appointment scheduling, routing changes, and delivery status.
• Support operational reporting, billing processes, and data integrity initiatives.
• Maintain load tracking tools, reports, and operational dashboards.
• Partner with dispatch teams to provide real-time shipment visibility and operational support.
• Communicate service updates and potential disruptions to key stakeholders.
• Escalate critical transportation issues and assist with problem resolution.
• Support load planning activities through administrative coordination and follow-through.
• Help ensure customer commitments and service expectations are consistently achieved.

Skills

Organizational skills

Time management

Communication

Multitasking

Self-motivated

Team collaboration

Education

High school diploma or equivalent

Associate's degree preferred

Tools

McLeod

MS Office (Excel, Outlook, Word)

Job description

Compensation: $60,000 - $70,000 per year

About the Role

We are seeking a highly organized and proactive Operations Coordinatorto support our client's transportation and logistics team. In this role, you will serve as a critical link between dispatch, drivers, customers, and internal departments, helping ensure shipments move efficiently from pickup to delivery.

The ideal candidate thrives in a fast-paced environment, enjoys multitasking, and has a strong commitment to accuracy, customer service, and operational excellence. If you're detail-oriented and passionate about logistics, we want to hear from you.

What You'll Do:

Transportation & Systems Coordination

• Manage and maintain shipment and load information within the Transportation Management System (TMS), ensuring data accuracy and completeness.
• Create, update, and finalize dispatch records and customer orders.
• Monitor shipment progress and proactively identify delays, exceptions, or service concerns.
• Coordinate updates related to appointment scheduling, routing changes, and delivery status.
• Support operational reporting, billing processes, and data integrity initiatives.
• Maintain load tracking tools, reports, and operational dashboards.

Logistics Operations Support

• Partner with dispatch teams to provide real-time shipment visibility and operational support.
• Communicate service updates and potential disruptions to key stakeholders.
• Escalate critical transportation issues and assist with problem resolution.
• Support load planning activities through administrative coordination and follow-through.
• Help ensure customer commitments and service expectations are consistently achieved.

Administrative & Process Support

• Organize and maintain transportation documentation and operational records.
• Assist with document management, scanning, filing, and record retention processes.
• Generate reports, spreadsheets, and performance-related data as needed.
• Support process improvement projects and departmental initiatives.
• Perform additional operational and administrative duties as assigned.

What We're Looking For

• High school diploma or equivalent required; Associate's degree preferred.
• Experience in logistics, transportation, dispatch, operations, customer service, or administrative support preferred.
• Experience with transportation software platforms (McLeod experience is a plus).
• Strong proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Excellent organizational and time-management skills.
• Strong communication skills with the ability to collaborate across teams.
• Ability to manage multiple priorities in a dynamic environment.
• High level of attention to detail and commitment to accuracy.
• Self-motivated with the ability to work independently and as part of a team.

Key Success Traits

• Detail-Oriented
• Excellent Communicator

Why Join?

• Be part of a fast-growing transportation and logistics operation.
• Work with a collaborative and supportive team.
• Gain exposure to transportation management, dispatch operations, and supply chain processes.
• Opportunity for professional growth and advancement.

What's Offered:

• Medical, dentals, and vision insurance
• Paid Time Off and Vacation days
• 401k Matching

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements