Customer Service Consultant

COPE Sensitive Freight; Cope (SC); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

EAP and Bridgestone Program

Discounts on accommodation and health

Training and development opportunities

Job summary

COPE Sensitive Freight, based at our Sydney Head Office, is seeking a Customer Services Coordinator to support national accounts by delivering high‑quality customer service and coordinating freight and project activities.

You’ll work closely with internal teams and customers to ensure requests are handled efficiently and professionally, with a proactive, detail‑oriented approach and strong communication skills.

Qualifications

• Experience in a customer service or administration‑based role.
• Strong written and verbal communication skills.
• A proactive, highly motivated approach.
• Strong attention to detail and organisational skills.
• Intermediate skills in Excel and PowerPoint.
• Ability to manage multiple stakeholders and adapt to changing priorities.

Responsibilities

• Managing customer enquiries with a high level of service.
• Coordinating national accounts and supporting Project Managers.
• Managing end‑to‑end freight shipments, including consignment generation.
• Liaising with internal departments and external stakeholders.
• Using internal and third‑party systems to support operations.
• Quoting and coordinating project work.
• Resolving customer queries and supporting ad‑hoc reporting.

Skills

Customer service experience

Communication skills

Proactive mindset

Attention to detail

Organisational skills

Stakeholder management

Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

About COPE

COPE has been Australia’s first choice for Sensitive Freight for the past 36 years. As a privately owned national organisation, supporting some of the world’s most innovative and technology‑driven companies. Our work involves the safe handling, transport and installation of high‑value and specialised equipment across medical, IT, print and other sensitive sectors.

About The Role

Based at our Sydney Head Office, this role supports national accounts by delivering high‑quality customer service and coordinating freight and project activities. You’ll work closely with internal teams and customers to ensure requests are handled efficiently and professionally.

Key Responsibilities Include

• Managing customer enquiries with a high level of service
• Coordinating national accounts and supporting Project Managers
• Managing end‑to‑end freight shipments, including consignment generation
• Liaising with internal departments and external stakeholders
• Using internal and third‑party systems to support operations
• Quoting and coordinating project work
• Resolving customer queries and supporting ad‑hoc reporting

What You Will Bring To This Role

• Experience in a customer service or administration‑based role
• Strong written and verbal communication skills
• A proactive, highly motivated approach
• Strong attention to detail and organisational skills
• Intermediate skills in Excel and PowerPoint
• Ability to manage multiple stakeholders and adapt to changing priorities

What We Offer

• Secure full-time Monday to Friday position in a stable national business
• Employee benefits including EAP and the Bridgestone Business Associates Program
• Discounts on accommodation, health insurance and 200+ major retail brands, including Coles and Woolworths
• Training and development opportunities across our large national business

Candidates will be required to undergo pre-employment criminal and medical checks as part of the recruitment and selection process.