Supply Chain & Customer Operations Coordinator

Stone Age Australia; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Stone Age Australia is seeking a highly organized Supply Chain & Customer Operations Coordinator to manage end-to-end supplier communication, manufacturing tracking, international shipping logistics, and customer updates.

The role covers accounts receivable follow-up, tender pricing support, and internal reporting to help mitigate risks and ensure on-time delivery.

The candidate will collaborate with overseas suppliers, freight forwarders, and clients in a fast-paced environment.

Qualifications

• Experience with import/export documentation and compliance.
• Strong knowledge of shipping operations and carrier coordination.
• Proven ability to follow up on AR and keep accurate records.

Responsibilities

• Coordinate daily with overseas suppliers regarding active purchase orders.
• Track manufacturing timelines, monitor shipments, and provide updates to customers.

Skills

Import/Export docs

Shipping operations

Accounts receivable tracking

Job description

Working Hours: Monday to Saturday | 8:00 AM 5:00 PM

Stone Age Australia is seeking a highly organized, detail-oriented, and proactive Supply Chain & Customer Operations Coordinator. In this role, you will be responsible for end-to-end supplier communication, manufacturing tracking, international shipping logistics, customer updates, accounts receivable follow-up, and tender pricing support.

Key Roles & Responsibilities

• Supplier & Production Coordination:
  • Communicate daily with overseas suppliers regarding active purchase orders.
  • Track manufacturing timelines, obtain production updates, and proactively resolve delays.
  • Request regular production photos/videos to monitor manufacturing quality and packaging.
• Shipping & Logistics Management:
  • Coordinate with shipping lines, freight forwarders, transport providers, and customs brokers.
  • Track containers, monitor ETAs, and manage import/export documentation (Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, Fumigation Certificates, Insurance Documents).
• Customer Order & QC Updates:
  • Provide customers with timely updates regarding order status, shipment milestones, and estimated delivery dates.
  • Share production, quality control (QC), and packaging photos with clients for complete transparency.
  • Manage delay communications proactively by providing revised timelines and clear explanations.
• Accounts Receivable & Administration:
  • Send monthly account statements and remind customers of upcoming or overdue payments.
  • Professionally follow up on outstanding invoices and escalat**e** overdue accounts when necessary.
• Project Pricing & Tender Support:
  • Source supplier quotations and prepare preliminary cost estimates/pricing schedules for project inquiries and tenders.
  • Submit completed pricing files to senior management for final review and approval prior to client submission.
• Internal Reporting & Supply Chain Planning:
  • Maintain precise tracking records to update sales and management teams.
  • Identify potential supply chain risks and support inventory planning using reliable ETA forecasts.

Desired Candidate Profile

• Experience: 3 to 8 years in international supply chain coordination, freight logistics, or customer operations.
• Skills: Strong knowledge of import/export documentation, shipping operations, and accounts receivable tracking.
• Attributes: Highly organized, solution-focused, reliable, and capable of multi-tasking in a fast-paced environment.
• Communication: Excellent written and verbal communication skills for daily client and overseas supplier interactions.
• Availability: Comfortable working Monday to Saturday, 8:00 AM 5:00 PM.

Key Performance Indicators (KPIs)

• On-time supplier follow-ups and accurate tracking records.
• Flawless management of shipping documentation and container ETAs.
• Proactive customer communication and timely QC updates.
• Effective invoice follow-up and prompt tender pricing submissions.