Operations Agent (ORD Air Gateway)

American President Lines; Melrose Park (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Pet insurance

Employee discounts

Job summary

CEVA Logistics in Melrose Park, IL, is seeking an Operations Agent (ORD Air Gateway) to handle inbound or outbound shipments with emphasis on documentation, tracking, and customer service. The role operates on-site with a Tue-Sat shift, 8:30am–5:00pm, offering competitive hourly pay and a comprehensive benefits package.

Responsibilities include arranging space on flights, processing shipments, and ensuring documentation compliance.

Qualifications

• High School Diploma or GED required.
• Basic proficiency in Microsoft Office and data entry.
• Attention to detail and accuracy in documentation.

Responsibilities

• Provide excellent customer service and quotations.
• Arrange and confirm space on flights and other transport.
• Prepare and review shipment documentation.
• Process documents in the system to meet deadlines.
• Secure missing information and review initial documents.
• Trace transaction data (HBL, invoices) and track clearance.
• Coordinate with carriers and follow up on pre-alerts.
• Assist in release coordination to carrier or customer.

Skills

MS Office

Data entry

Attention to detail

Education

High School Diploma or GED

Job description

Select how often (in days) to receive an alert:

588220

Operations Agent (ORD Air Gateway)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Pay Range: $23/hr - $29/hr

Shift: Tuesday - Saturday 8:30am to 5:00pm (on-site)

YOUR ROLE

Are you known for your attention to detail and excellent customer service? Are you passionate about identifying and processing efficient shipment logistics? If so, we have an opportunity that would allow you to provide a vital service for processing Inbound or Outbound shipments, with an emphasis on preparing, tracking and maintaining important documentation.

WHAT ARE YOU GOING TO DO?

• Develop and provide excellent customer service to internal and external customers; advise of shipment details and provide quotations.
• Oversee shipment transportation by arranging, booking, and confirming space on flights, freight, cargo, and other transportation methods.
• Complete documentation for receipt of shipments, or review documentation to correctly process shipments.
• Process documents through the appropriate system in a timely manner to ensure compliance with established deadlines.
• Secure necessary documentation when incomplete information is provided; may involve more limited or first reviews.
• Trace key transaction information (HBL, commercial invoice, and other required documents) to determine if available. Index and create tracking files to initiate clearance process, once documents are received.
• Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications in files.
• Assist in coordination and communication of release to carrier, internal or external customer.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED; Less than one year related experience.
• Credentials: Professional certification may be required in some areas.
• Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications; Accurate typing skills and/or data entry skills; Ability to add, subtract, multiply and divide.
• Characteristics: Responds promptly and professionally to customer needs; Identifies and resolves problems in a timely manner; Follows policies and procedures and ability to understand laws, rules and regulations in areas of assignment.

WHAT DO WE HAVE TO OFFER?

• With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
• We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world‑class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.