Operations Admin II — Hub Ops & Customer Support

FedEx Group; Belleville (MI); On-site; USD 24,287 - 31,367; Full time

Job summary

FedEx is seeking an organized Clerical/Administrative Associate to support hub and station operations in Van Buren, MI. You will handle clerical tasks, data entry and reporting, while serving as the first point of contact for customer inquiries.

Two years of related experience and proficiency with MS Office are preferred. This role involves quality assurance tasks and supporting loss prevention and audit activities for timely deliveries.

Qualifications

• Two years of customer service, clerical or related experience.
• Experience in dock operations environment or distribution center preferred.
• Proficient in Microsoft Office software and data entry.

Responsibilities

• Provide clerical support to hub/station operations including linehaul, QA and customer service.
• Tend to damaged and misaddressed packages to optimize delivery time.
• Serve as frontline customer contact to resolve inquiries and issues.
• Enter data into systems and compile regular and ad hoc reports for management.
• Assist with audits and loss prevention activities by retrieving data and files.
• Support timely deliveries by ensuring proper scan statuses and accurate documentation.

Skills

Typing

Data entry

Phone

Copier

Fax

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx is seeking an organized Clerical/Administrative Associate to support hub and station operations in Van Buren, MI. You will handle clerical tasks, data entry and reporting, while serving as the first point of contact for customer inquiries.

Two years of related experience and proficiency with MS Office are preferred. This role involves quality assurance tasks and supporting loss prevention and audit activities for timely deliveries.