Operations Admin: Clerical & Customer Service Pro

Federal Express Corporation; Hunker (Westmoreland County); On-site; USD 19,286 - 24,796; Full time

Job summary

Federal Express Corporation is seeking a clerical/administrative associate to support hub and station operations, linehaul, records management, quality assurance and customer service. The role involves processing data, handling inquiries, and ensuring timely delivery through accurate address verification and good condition of packages.

Hours are 2:00pm - 10:00pm, Monday to Friday, based at the Hunker, PA FedEx location.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
• High School Diploma or GED required
• Previous clerical or customer service experience preferred

Responsibilities

• Provides clerical support to management and operational functions including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or respond to inquiries and issues.
• Assists management with audit activity by retrieving data and files for review.
• Supports records management tasks including maintenance, destruction and inventory.
• Prepares and analyzes weekly reports and tracks various metrics for management review.

Skills

Typing

Data entry

Phone and fax usage

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Web-based applications

Job description

Federal Express Corporation is seeking a clerical/administrative associate to support hub and station operations, linehaul, records management, quality assurance and customer service. The role involves processing data, handling inquiries, and ensuring timely delivery through accurate address verification and good condition of packages.

Hours are 2:00pm - 10:00pm, Monday to Friday, based at the Hunker, PA FedEx location.