Operations Manager - 18364

Transcend Solutions; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Transcend Solutions in Plano, TX is seeking an experienced account management professional to drive customer lifecycle success across B2B technology accounts. You will leverage Excel-based analytics, stakeholder collaboration, and Jira-driven workflows to manage post-purchase requirements and fulfill diverse requests.

With 5–7+ years in sales, account management, or customer success within technology, you will craft account plans, track progress, and partner across teams to identify

Qualifications

• Experience with managing B2B accounts and customer journeys.
• Strong data analysis skills to identify opportunities for growth.
• Ability to build and maintain relationships with stakeholders across teams.

Responsibilities

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
• Track customer requests and status while working with various internal teams to fulfill the need
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with B2B eCommerce
• Develop account plans aligned with customers’ strategies and guide them on transformation journeys while growing adoption of our client’s ecosystem (Mobile, Display, TV, Memory and Appliance)
• Ensure 100% satisfaction with all prospects and customers

Skills

Excel proficiency

Business Analysis

Stakeholder Management

Tools

Jira

Job description

• Ability to navigate unfamiliar situations and find resolution and stay organized
• Excel Proficiency/Business Analysis
• Stakeholder Management
• Jira

Responsibilities:

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
• Track customer requests and status while working with various internal teams to fulfill the need
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with B2B eCommerce
• Develop account plans aligned with our customers’ strategies, assess their progress and guide them on the journey of transformation into mobility, while growing adoption of our client’s ecosystem (Mobile, Display, TV, Memory and Appliance)
• Ensure 100% satisfaction with all prospects and customers

Background:

• 5-7+ years’ experience with a proven track record in sales, account management, customer service, business development, and strategic sales, preferably in Technology companies
• A “get it done now” attitude with experience and capability to work in a highly autonomous environment
• Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies
• Strong project or program management experience with attention to documentation, tracking and details
• Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders
• Ability to articulate and present our value proposition to target strategic partners
• Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail
• Strong customer-centric focus/ability to anticipate and react to user needs
• Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
• Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary
• Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations
• Strong Expertise in Microsoft Excel
• Strong understanding of current technologies and systems that support the digital ecosystem
• Strong understanding of eCommerce sites and merchandising