National Account Manager

CAMP Facility Services, LLC; Austin, Northern (TX, KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health Benefits - Medical, Dental &amp

401K and Company Match Benefits

Paid Holidays, Vacation, and Personal 

1 Paid Day Off for Community Service

Tuition Reimbursement

Job summary

CAMP Facility Services, LLC is seeking a National Account Manager to lead nationwide client relationships and growth across multiple states. This role focuses on strategic account management, cross-functional collaboration, and delivering high-quality service to national clients in the multifamily and related industries.

You will manage national accounts, drive revenue plans, and partner with internal teams such as marketing, estimating, and operations to meet client needs.

Qualifications

• Proven account management experience with national or regional clients.
• Strong negotiation and relationship-building skills.
• Proficient in sales forecasting and market analysis.
• Excellent collaboration across diverse teams.
• Experience in contracting and risk assessment.
• Knowledge of roofing, painting, interiors, exteriors and mitigation/restoration services.
• Proficient in CRM (Salesforce) or similar systems.
• Willing to travel regionally and nationally (50–75%).

Responsibilities

• Build and sustain strong personal connections with national client representatives to strengthen long-term partnerships.
• Foster strong client relationships by leveraging feedback and competitive insights.
• Develop strategies to manage and grow relationships with National Accounts across multiple states.
• Secure our position as an authorized vendor with all clients and keep status current.
• Act as the primary contact for national account decision-makers.
• Create sales plans and revenue forecasts for national accounts.
• Coordinate with marketing to build event budgets for national partners.
• Set annual goals based on market availability and location capabilities.
• Collaborate with internal teams to align client needs with capabilities.
• Introduce local partners of national accounts to Sales Executives in each location.
• Follow up on proposals and provide support for local projects as needed.
• Address client requirements while maintaining service delivery consistency.
• Conduct high-level negotiations for favorable contracts.
• Vet contracts with risk management before finalizing.
• Analyze market trends to refine strategies and market positioning.
• Resolve major issues to ensure customer satisfaction and retention.
• Provide AR support for national accounts.
• Deliver weekly status reports at all-sales meetings.
• Other duties as assigned.

Skills

Account management

Negotiation

Relationship-building

Forecasting

Sales strategy

Salesforce

OSHA certification

IICRC knowledge

Travel readiness

Construction industry knowledge

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

National Account Manager

Full Time Sales Austin, TX, US

3 days ago Requisition ID: 1574

Founded in 1978, CAMP Facility Services offers a vibrant work environment and a strong commitment to quality, accessible support, and holistic project management. We prioritize relationships with clients and staff alike, treating everyone like family.

Specializing in commercial construction and building maintenance, we serve construction managers, property managers, and building owners across diverse sectors. Our mission emphasizes partnership, continuous improvement through teamwork and education, and exceeding expectations to build lasting relationships based on respect and professionalism.

Our employees are encouraged to take advantage of an array of benefits and opportunities, including:

• Health Benefits - Medical, Dental & Vision
• 401K and Company Match Benefits
• Paid Holidays, Vacation, and Personal Time Off
• 1 Paid Day Off for Community Service
• Tuition Reimbursement

Position Summary

The National Account Manager (NAM) is a strategic leadership role responsible for managing and cultivating strong relationships with national and regional client representatives, including construction, maintenance, facilities teams, and operations/management teams. This position is vital for driving growth and profitability, ensuring both client satisfaction and organizational success. The NAM will work across multiple departments to deliver consistent, high-quality service while tailoring solutions to meet client-specific requirements.

Responsibilities

• Build and sustain strong personal connections with key national client representatives through face-to-face interactions, fostering trust and loyalty to strengthen long-term partnerships.
• Foster strong client relationships by leveraging feedback and competitive insights, ensuring we remain their trusted partner for final considerations.
• Develop and implement strategies to manage and grow relationships with National Accountsand theirnational level partners(10,000+ units across 5+ states).
• Secure our position as an authorized vendor with all clientsand ensure our status is current and active.
• Act as the primary point of contact for keynationaldecision-makers within client organizations.
• Create sales plans aligned with organizational goals, including revenue forecasting for national accounts.
• Coordinate with marketingto build an event budget for our national partners.
• Set annual goals based on market availability and location capabilities (10%-20% market share in emerging locations, 25%-75% in established locations).
• Partner with internal teams (local account managers, marketing, estimating, operations, accounting, business development, contracts, and risk management) to ensure client needs align with organizational capabilities.
• Introduce the local partners of national accounts to the Sales Executives in each location.
• Follow up on all proposals to ensure they are submittedand received by the client.Providesupport and expertise for local projects as needed.
• Address client-specific requirements while maintaining overall consistency in service delivery.
• Conduct high-level negotiations to secure favorable contracts for both clients and the organization.
• Vet contracts in collaboration with the risk management team before finalizing agreements.
• Analyze market trends, competitor activities, and client insights to refine strategies and enhance market positioning within the multifamily industry.
• Address and resolve significant issues with national accounts to ensure customer satisfaction, retention, and repeat business.
• Provide accounts receivable support for all national accounts.
• Monitor account performance against established targets and KPIs, adjusting strategies to achieve annual goals.
• Provide training and mentorship to team members (Local Account Managers, Business Development, Estimators) to enhance overall team effectiveness.
• Deliver weekly reports on account status, sales performance, and market conditions during all-sales meetings.
• Other duties as assigned.

Knowledge, Skills, Ability,Qualifications& Experience

• Proven experience in account management, preferably with national or regional clients in the multifamily or related industry
• Strong negotiation, relationship-building, and interpersonal skills
• Proficient in sales planning, forecasting, and market analysis
• Excellent collaboration and communication abilities across diverse teams
• Problem-solving mindset with a focus on customer satisfaction and business retention
• Strong knowledge ofcontracts, risk assessment, and client-specific requirements
• Expertise in roofing, painting, interiors, exteriors, andmitigation/restoration services
• Ability to develop and qualify scopes of work with construction knowledge
• Proficiency in Salesforce or similar CRM systems
• OSHA certification (or ability to become certified) and familiarity with IICRC standards
• Excellent communication skills, both verbal and written
• Knowledge of local construction pricing and regulations (ADA, IBC)
• Self-starter with a strong work ethic, resourcefulness, and attention to detail
• Experiencein negotiating and managing a sale process
• Strong organizational and time management skills
• Possess excellent attention to detail
• Ability to make sound decisions that positivelyaffect projectandprofitoutcomes
• Must be ableto travel regionallyand nationally as required, typically 50-75% of the time
• Must be able towork overtime as neededto ensure job success
• Must have asatisfactory driving record per insurance requirements