Operational Systems Analyst: Stability & Optimization

Ascendo Resources; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Ascendo Resources seeks a Systems Application Analyst to own and stabilize core applications, coordinating incidents and changes across IT, business, vendors, and compliance. You will help drive improvements, document procedures, and ensure regulatory alignment.

The role requires strong analytical skills, SQL/Excel work, and excellent communication. Collaboration with shipboard teams and vendors is essential for reliable operations and delivery.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field.
• 3–5+ years of experience in application support, ownership, IT operations, or business systems support.
• Experience supporting enterprise applications in an operational or production environment.
• Strong understanding of application lifecycle management and production support processes.
• Familiarity with incident, problem, and change management; ITIL concepts a plus.
• Security, compliance, and regulatory considerations in operational systems.
• Translate operational needs into technical requirements; strong analytical skills.
• Excellent written and verbal communication for technical and non-technical audiences.
• Proficient in ticketing systems and tools including ZenDesk, ServiceNow, Wrike and Office 365.

Responsibilities

• Own the assigned systems and applications used across environments.
• Oversee day-to-day application operations, monitor performance, incidents, and resolutions.
• Serve as primary liaison between business, IT, vendors, and compliance for app matters.
• Collaborate to ensure system availability, stability, and regulatory compliance.
• Support enhancements and configuration changes; translate needs into requirements.
• Participate in release planning, testing, and deployment coordination.
• Maintain documentation and knowledge artifacts for supportability.
• Collaborate with compliance, security, and audit partners.
• Work with developers and UAT teams to ensure solutions meet expectations.
• Support shipboard teams with functional guidance and operational insight.

Skills

Incident management

Troubleshooting

Communication

SQL

Excel

Business analysis

Education

Bachelor's degree in Information Systems, Computer Science, Business, or related field

Tools

ZenDesk

ServiceNow

Wrike

Microsoft Office 365

Job description

Ascendo Resources seeks a Systems Application Analyst to own and stabilize core applications, coordinating incidents and changes across IT, business, vendors, and compliance. You will help drive improvements, document procedures, and ensure regulatory alignment.

The role requires strong analytical skills, SQL/Excel work, and excellent communication. Collaboration with shipboard teams and vendors is essential for reliable operations and delivery.