Operations & Support Analyst

State Industrial Products; Hebron (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

State Industrial Products is seeking an Operations and Support Analyst to monitor system batch jobs, manage incidents, and provide IT support to corporate, warehouse, and field staff. You will troubleshoot hardware, software, mobile devices, printers, and other peripherals, and help install and train users to improve productivity.

The ideal candidate has 2–5 years of IT operations experience, strong communication skills, and a detail-oriented, collaborative mindset. Some travel may be required.

Qualifications

• Bachelor’s degree in IT, CS, or related field or equivalent experience.
• 2–5 years in IT operations, systems support, or infrastructure monitoring.
• Proficient with monitoring tools (SAP, SQL, back-up solutions, EDR).

Responsibilities

• Manage and monitor corporate application jobs (SAP, SQL) and maintain docs.
• Monitor operational jobs for application, network and infra services.
• Provide SAP application support including analysis and troubleshooting.
• IT support for onsite and remote employees with high quality service.
• Handle multiple concurrent issues via a ticket management system.
• Identify patterns suggesting systemic issues in operations.
• Document and clearly communicate each support request.
• Assist with asset management and processes for system monitoring.
• Contribute to special projects as assigned.

Skills

Troubleshooting

IT operations

Communication skills

Ticketing system

Learning new applications

Microsoft Office 365

Education

Bachelor’s degree in information technology, Computer Science, or a related field

Tools

SAP

SQL

Backup solutions

EDR

Azure AD

Job description

POSITION SUMMARY:

The Operations and Support Analystis responsible formanaging and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate,warehouseand field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performinginstallationsand training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment.

POSITION RESPONSIBILITIES:

• Manage andmonitorcorporate application operational jobs foroptimalperformance (SAP, SQL, Other system/scheduling tools) andmaintaindocumentation for our corporate operational jobs
• Monitoroperational jobs for application,networkand infrastructure services (Office 365, VM host and file level backup, EDR and others)
• Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting
• IT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees
• Ability to work multiple concurrent issues using a ticket management system
• Identifypatterns of support requests which may be indicative of systemic issues
• Clearly communicate and document each support request with detail
• Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,)
• Follow department policies and procedures with accuracy
• Manage asset management system
• Manage and follow processes for system monitoring and alerting
• Demonstratedappropriate workingknowledge of corporate systems
• Demonstratedsuccessful task management experience
• Demonstratedability tocomprehendand solve complex business and technical issues
• Outstanding ability to learn new applications and technologies
• Ability to learn from technical experts
• Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others asrequired
• Working knowledge of mobile devices, PC hardware, networking,infrastructureand operational management
• Special projects, as assigned

POSITION REQUIREMENTS:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
• Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)
• Resolve issues prior to business hours including responding to issues outside of normal working hours
• Excellent troubleshooting and communication skills
• Ability to travel (minimal)