Operational Support - Part Time

Kforce Inc; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kforce Inc is seeking an Operational Support professional to manage user access and profile maintenance within career services platforms in the Boston area. The role emphasizes data accuracy, confidentiality, and strong customer service to support users across the system.

You will review requests, troubleshoot login issues, and assist with onboarding and platform navigation while maintaining clear documentation and handling multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Experience with career services, recruiting, CRM, student information, or similar platforms preferred.
• Experience handling confidential or sensitive information.
• Excellent attention to detail and data accuracy.
• Strong customer service and communication skills.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office and other business software applications.
• Comfortable troubleshooting web-based applications and user access issues.
• Ability to follow established procedures and recognize when issues should be escalated.
• Ability to work independently while maintaining clear documentation.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage user account access, updates, and profile maintenance within career services platforms.
• Review and process account requests for eligibility and data accuracy.
• Respond to user inquiries and support account, login, and access issues.
• Troubleshoot routine system issues and escalate complex cases when needed.
• Assist users with appointment access, service availability, and platform navigation.
• Review employer and job posting requests, identifying items requiring additional review.
• Perform data updates, quality checks, and administrative maintenance activities.
• Maintain records, documentation, and tracking of requests and support cases.
• Prepare status updates and communicate recurring issues to internal teams.
• Support platform administration, user onboarding, and access management activities.
• Assist with process documentation, training materials, communications, and special projects.

Skills

Bachelor's degree

Career services experience

CRM systems

Confidential data handling

Data accuracy

Customer service

Organizational skills

Microsoft Office

Web-based troubleshooting

Procedures adherence

Independent work

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

CRM platforms

Microsoft Office

Job description

Responsibilities

• Operational Support will manage user account access, updates, and profile maintenance within career services platforms
• Review and process account requests while ensuring eligibility and data accuracy
• Respond to user inquiries and provide support for account, login, and access-related issues
• Troubleshoot routine system issues and elevate complex cases when needed
• Assist users with appointment access, service availability, and platform navigation
• Review employer and job posting requests, identifying items requiring additional review
• Perform data updates, quality checks, and administrative maintenance activities
• Maintain records, documentation, and tracking of requests and support cases
• As an Operational Support, you will prepare status updates and communicate recurring issues to internal teams
• Support platform administration, user onboarding, and access management activities
• Assist with process documentation, training materials, communications, and special projects

Requirements

• Bachelor's degree or equivalent experience preferred
• Experience with career services, recruiting, CRM, student information, or similar platforms preferred
• Experience handling confidential or sensitive information
• Excellent attention to detail and data accuracy
• Strong customer service and communication skills
• Strong organizational and time management skills
• Proficiency with Microsoft Office and other business software applications
• Comfortable troubleshooting web-based applications and user access issues
• Ability to follow established procedures and recognize when issues should be escalated
• Ability to work independently while maintaining clear documentation
• Ability to manage multiple priorities in a fast-paced environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.