Operational Strategy Analyst I — Process & Efficiency

Heritage Financial Credit Union; Crystal Run Station (NY); In loco; USD 41.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off & Paid Holidays

Medical, Dental, Vision & Life

401(k) with employer match

Educational Assistance

Paid Time to Volunteer

Perks program

A benefits package including EAP

HFCU Logo-wear

Descrizione del lavoro

Heritage Financial Credit Union is seeking an Operational Strategy Analyst I to support enterprise applications and workflows. You will troubleshoot system issues, assist with upgrades, and partner with teams to streamline operations that improve member experiences.

The role emphasizes practical problem solving, documentation, and proactive service, with opportunities to contribute to efficiency and accuracy across departments. A collaborative, member-first focus is essential.

Competenze

• 4-year college degree or equivalent combination of education and experience.
• 1–3 years in banking/credit union environment, system support or related area.
• Strong communication and ability to learn new software quickly.

Mansioni

• Provide day-to-day support and administration for enterprise applications and workflows.
• Assist users with access, questions, and routine issues; coordinate with teams or vendors for complex issues.
• Maintain system settings, procedures, and user resources under guidance.
• Support updates, testing, implementations, and operational projects.
• Review workflows and recommend improvements to increase efficiency and service quality.
• Help implement process changes and monitor results after changes.
• Prepare routine reports for management, auditors, and partners.
• Participate in training and knowledge sharing on enterprise solutions.
• Complete recurring responsibilities and other duties as assigned.

Conoscenze

Problem solving

Documentation

Multi-tasking

Team collaboration

Formazione

Bachelor's degree in a related field

Strumenti

Microsoft Office

Enterprise software

Descrizione del lavoro

Heritage Financial Credit Union is seeking an Operational Strategy Analyst I to support enterprise applications and workflows. You will troubleshoot system issues, assist with upgrades, and partner with teams to streamline operations that improve member experiences.

The role emphasizes practical problem solving, documentation, and proactive service, with opportunities to contribute to efficiency and accuracy across departments. A collaborative, member-first focus is essential.