Banking Operations & Admin Associate — Growth & Impact

Heritage Financial Credit Union; City of Newburgh (NY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Educational assistance

Volunteer time off

HSA / FSA

Perks program

Job summary

Heritage Financial Credit Union in New York is seeking an entry-level Banking Operations & Administration Coordinator I to help keep essential banking services running smoothly for our members. You will provide foundational support, handle routine processing, and assist with member inquiries under supervision.

We value organization, problem-solving, and delivering excellent service. This developmental role offers growth into advanced operations and electronic banking products within a supportive

Qualifications

• High school diploma or equivalent required; college degree preferred.
• At least one year of banking, customer service, or administrative support experience preferred.
• Willingness to learn banking operations and follow procedures.

Responsibilities

• Provide basic support to internal staff and members for deposit-related services.
• Respond to routine inquiries about debit cards, online banking, and account activity.
• Assist in resolving member service requests and escalate complex issues as needed.
• Perform routine daily operational tasks including account maintenance and processing.
• Support electronic banking services such as online banking, bill pay, and eStatements.
• Maintain accurate records and documentation for operational processes.

Skills

Banking basics

Attention to detail

Customer service

Procedural discipline

Computer proficiency

Education

HS diploma

Associate/Bachelor preferred

Job description

Heritage Financial Credit Union in New York is seeking an entry-level Banking Operations & Administration Coordinator I to help keep essential banking services running smoothly for our members. You will provide foundational support, handle routine processing, and assist with member inquiries under supervision.

We value organization, problem-solving, and delivering excellent service. This developmental role offers growth into advanced operations and electronic banking products within a supportive