Operational Restaurant Manager

waffle house; Augusta (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Waffle House in Augusta, GA, seeks an Operational Restaurant Manager to oversee daily restaurant operations on-site. You will supervise shifts, manage scheduling, and support staff to deliver consistent, high-quality service while ensuring compliance with safety and company policies.

You will work closely with leadership to meet financial and operational targets and promote a positive, inclusive workplace. Strong communication and a customer-focused mindset are essential.

Qualifications

• Strong focus on customer satisfaction and guest feedback handling.
• Experience hiring, interviewing, onboarding, and staff development.
• Excellent communication with guests, team members, and leadership.
• Knowledge of food & beverage operations, safety, quality, and efficient service.
• Experience in restaurant or hospitality management in high-volume settings.
• Ability to work flexible hours, including weekends/holidays.
• Strong organizational and problem-solving skills with attention to detail.
• High school diploma or equivalent required; hospitality/business education beneficial.

Responsibilities

• Oversee daily restaurant operations and ensure a smooth, welcoming environment.
• Supervise staff during shifts, manage scheduling, and support team members.
• Monitor food and beverage preparation, cleanliness, safety, and policy compliance.
• Handle customer concerns and maintain high guest satisfaction.
• Assist with inventory, ordering, hiring, training, and coaching staff.

Skills

Customer satisfaction

Team supervision

Communication skills

Food & beverage operations

Scheduling & multitasking

Problem-solving

Flexibility

Education

High school diploma or equivalent

Job description

Company Description

Waffle House is a neighborhood-focused restaurant brand known for its casual dining experience and consistent, customer-centered service. This location began operations in a small store at the start of 2018 and has steadily grew by prioritizing quality food and welcoming hospitality. Team members work in a fast-paced environment that values reliability, teamwork, and respect for all customers and colleagues. Operational leaders are encouraged to contribute ideas that improve service, efficiency, and the overall guest experience.

Role Description

The Operational Restaurant Manager is a full-time, on-site role based in Augusta, GA, responsible for overseeing daily restaurant operations and ensuring a smooth, efficient, and welcoming environment. Day-to-day responsibilities include supervising staff during shifts, managing scheduling, and supporting team members to deliver consistent, high-quality service. The manager monitors food and beverage preparation, upholds cleanliness and safety standards, and ensures compliance with company policies and local regulations. This role also includes handling customer concerns, maintaining customer satisfaction, managing inventory and ordering, and assisting with hiring, training, and coaching staff. The Operational Restaurant Manager works closely with leadership to meet financial and operational targets while promoting a positive and inclusive workplace culture.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with the ability to respond effectively to guest needs and feedback.
• Experience with Hiring and team supervision, including interviewing, onboarding, and supporting staff development.
• Excellent Communication skills for interacting with guests, team members, and leadership in a clear and respectful manner.
• Knowledge of Food & Beverage operations, including food safety, quality standards, and efficient service practices.
• Relevant experience in restaurant or hospitality management, preferably in a high-volume, fast-paced environment.
• Ability to work flexible hours, including weekends and holidays, as required by restaurant operations.
• Strong organizational and problem-solving skills, with attention to detail and reliability in completing tasks.
• High school diploma or equivalent required; additional education in hospitality or business management is beneficial.