Restaurant Operations Manager

Waffle House, Inc.; Tifton (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Waffle House, Inc. in Tifton, GA is seeking a Restaurant Operations Manager to lead daily restaurant operations on-site, including staffing, scheduling, and service delivery.

You will coach and develop Associates, monitor food safety, manage inventory and cash controls, and drive guest satisfaction while supporting sales and profitability goals. This role requires leadership, strong communication, flexible hours, and a commitment to an inclusive workplace.

Qualifications

• Demonstrated leadership and team management skills, including training, coaching, and performance oversight.
• Experience with restaurant or retail operations, including service standards, food safety, and shift management.
• Strong customer service and communication skills, with the ability to resolve issues professionally and constructively.
• Basic financial and administrative skills, such as managing labor, inventory, cash handling, and reporting.
• Ability to work flexible hours, including early mornings, late nights, weekends, and holidays as needed.
• Commitment to an inclusive, respectful workplace and supporting diverse team members and guests.
• Previous experience in hospitality, food service, or multi-unit operations management is preferred.
• High school diploma or equivalent required; additional education or relevant certifications are a plus.

Responsibilities

• Oversee daily restaurant operations, staffing, scheduling, and ensuring high-quality food and service.
• Lead and develop Associates, provide coaching and performance feedback.
• Support a positive, inclusive work environment and address guest concerns.
• Monitor food safety and cleanliness standards, manage inventory and ordering.
• Maintain cash handling and other operational controls.
• Support continuous improvement in service and work to meet or exceed sales and profitability goals.

Skills

Leadership

Team management

Customer service

Communication

Flexibility

Diversity & inclusion

Hospitality ops

Education

High School Diploma or equivalent

Job description

Company Description

Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides long-term career paths to over 45,000 Associates, supported by a strong culture of promoting from within. Waffle House is recognized for its commitment to serving great food and caring for both Customers and Associates, around the clock, every day of the year. Team members can build rewarding careers in Restaurant Operations or on the Corporate Support Team while helping advance the mission established by the founders.

Role Description

The Restaurant Operations Manager is a full-time, on-site role located in Tifton, GA. This position oversees daily restaurant operations, including staffing, scheduling, and ensuring consistent delivery of high-quality food and service. The manager leads and develops Associates, provides coaching and performance feedback, and supports a positive, inclusive work environment. Responsibilities include monitoring food safety and cleanliness standards, managing inventory and ordering, and maintaining cash handling and other operational controls. The manager also addresses guest concerns, supports continuous improvement in service, and works to meet or exceed sales and profitability goals.

Qualifications

• Demonstrated leadership and team management skills, including training, coaching, and performance oversight.
• Experience with restaurant or retail operations, including service standards, food safety, and shift management.
• Strong customer service and communication skills, with the ability to resolve issues professionally and constructively.
• Basic financial and administrative skills, such as managing labor, inventory, cash handling, and reporting.
• Ability to work flexible hours, including early mornings, late nights, weekends, and holidays as needed.
• Commitment to an inclusive, respectful workplace and supporting diverse team members and guests.
• Previous experience in hospitality, food service, or multi-unit operations management is preferred.
• High school diploma or equivalent required; additional education or relevant certifications are a plus.