Operations Manager

Waffle House, Inc.; Pell City (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Waffle House, Inc. in the Greater Gadsden Area is seeking an Operations Manager for a full-time, on-site role. You will oversee daily restaurant operations, ensure high standards of food and service, and lead a team to deliver consistent guest experiences.

This position involves staffing, scheduling, inventory management, and enforcing company policies while developing employees and maintaining a safe, clean work environment. Strong leadership and communication are essential.

Qualifications

• Experience in restaurant operations and staff management.
• Strong leadership and team-building skills.
• Excellent communication and customer service skills.
• Ability to handle inventory management and scheduling.
• Proficiency in implementing and maintaining company policies.
• Problem-solving and decision-making abilities.
• Knowledge of food safety and sanitation standards.
• High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field is a plus.
• Experience in the restaurant or food service industry is preferred.

Responsibilities

• Oversee daily restaurant operations.
• Ensure high-quality standards of food and service.
• Manage staff and schedule shifts.
• Monitor inventory and ordering processes.
• Implement company policies and procedures.
• Develop employee skills and provide coaching.
• Handle customer inquiries and resolve issues.
• Maintain a safe, clean and compliant work environment.

Skills

Experience in restaurant operations

Staff management

Leadership skills

Communication skills

Customer service skills

Inventory management

Scheduling

Policy implementation

Problem-solving

Decision-making abilities

Food safety standards

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field (preferred)

Job description

Waffle House has been serving Good Food Fast® since 1955. Starting with one restaurant in Avondale Estates, GA, it has grown into a national brand with over 1,900 restaurants in 25 states, offering career paths to more than 40,000 employees. Our mission is to provide great food and care for both our customers and associates. Waffle House is known for its culture of promoting from within, ensuring lasting career opportunities in both restaurant operations and corporate support. Learn more about Waffle House at www.wafflehouse.com/careers and on LinkedIn.

Role Description

This is a full-time on-site role for an Operations Manager located in the Greater Gadsden Area. The Operations Manager will oversee daily restaurant operations, ensure high-quality standards of food and service, manage staff, monitor inventory, and implement company policies. The role includes developing employee skills, scheduling, handling customer inquiries, and maintaining a safe and clean work environment.

Qualifications

• Experience in restaurant operations and staff management
• Strong leadership and team-building skills
• Excellent communication and customer service skills
• Ability to handle inventory management and scheduling
• Proficiency in implementing and maintaining company policies
• Problem-solving and decision-making abilities
• Knowledge of food safety and sanitation standards
• High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field is a plus
• Experience in the restaurant or food service industry is preferred