Restaurant Ops Manager — Fast-Paced, Guest-Centric Leader

waffle house; Augusta (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Waffle House in Augusta, GA, seeks an Operational Restaurant Manager to oversee daily restaurant operations on-site. You will supervise shifts, manage scheduling, and support staff to deliver consistent, high-quality service while ensuring compliance with safety and company policies.

You will work closely with leadership to meet financial and operational targets and promote a positive, inclusive workplace. Strong communication and a customer-focused mindset are essential.

Qualifications

• Strong focus on customer satisfaction and guest feedback handling.
• Experience hiring, interviewing, onboarding, and staff development.
• Excellent communication with guests, team members, and leadership.
• Knowledge of food & beverage operations, safety, quality, and efficient service.
• Experience in restaurant or hospitality management in high-volume settings.
• Ability to work flexible hours, including weekends/holidays.
• Strong organizational and problem-solving skills with attention to detail.
• High school diploma or equivalent required; hospitality/business education beneficial.

Responsibilities

• Oversee daily restaurant operations and ensure a smooth, welcoming environment.
• Supervise staff during shifts, manage scheduling, and support team members.
• Monitor food and beverage preparation, cleanliness, safety, and policy compliance.
• Handle customer concerns and maintain high guest satisfaction.
• Assist with inventory, ordering, hiring, training, and coaching staff.

Skills

Customer satisfaction

Team supervision

Communication skills

Food & beverage operations

Scheduling & multitasking

Problem-solving

Flexibility

Education

High school diploma or equivalent

Job description

Waffle House in Augusta, GA, seeks an Operational Restaurant Manager to oversee daily restaurant operations on-site. You will supervise shifts, manage scheduling, and support staff to deliver consistent, high-quality service while ensuring compliance with safety and company policies.

You will work closely with leadership to meet financial and operational targets and promote a positive, inclusive workplace. Strong communication and a customer-focused mindset are essential.