Restaurant Manager

Waffle House, Inc.; Pleasant View (TN); On-site; USD 55,000 - 65,000; Full time

Job summary

Waffle House, Inc. in Pleasant View, TN is seeking a Restaurant Manager for full-time, on-site duties. You will lead daily operations, schedule staff, ensure food quality and safety, and maintain a clean, welcoming dining area.

The role includes handling guest concerns to enhance satisfaction and supporting hiring and coaching of Associates. The candidate should bring strong leadership and customer service abilities, flexibility to work weekends/evenings/holidays, and familiarity with food

Qualifications

• Strong customer service and guest-relations skills are required.
• Ability to recruit, train, and lead team members with clear direction.
• Knowledge of food safety and quality standards for kitchen and dining areas.
• Experience in restaurant or hospitality management, including supervisory roles, is beneficial.

Responsibilities

• Oversee daily restaurant operations on-site in Pleasant View, TN.
• Lead and schedule team members; ensure high standards of service.
• Maintain food quality and safety, and a welcoming, clean environment.
• Monitor guest satisfaction and address concerns to drive positive experience.
• Assist with hiring, training, and coaching Associates; manage inventory and costs.
• Partner with leadership to meet performance goals and uphold policies.

Skills

Customer service

Hiring & training

Food & beverage knowledge

Leadership experience

Flexibility

Problem solving

Time management

Education

High school diploma or equivalent

Job description

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides career paths for over 45,000 Associates, supported by a strong culture of promoting from within. Waffle House is recognized for its commitment to serving great food while caring for people on both sides of the counter—Customers and Associates. Open 24/7, the brand offers stability, growth, and long-term opportunities for those working in Restaurant Operations and on the Corporate Support Team. Team members are encouraged to help continue the mission started by the founders in 1955.

Role Description The Restaurant Manager role at Waffle House in Pleasant View, TN is a full-time, on-site position responsible for overseeing daily restaurant operations. This includes leading and scheduling team members, ensuring consistent food quality and safety standards, and maintaining a clean, welcoming environment. The Restaurant Manager monitors customer service, resolves guest concerns, and drives customer satisfaction through friendly, efficient service. The role also involves managing inventory, monitoring costs, and assisting with hiring, training, and coaching Associates. The Restaurant Manager partners with leadership to meet performance goals, uphold company policies, and reinforce Waffle House culture and values.

Qualifications

• Candidates should possess strong Customer Satisfaction and Customer Service skills to ensure a positive guest experience and handle feedback effectively.
• Candidates should possess Hiring and Communication skills to recruit, train, and lead team members while providing clear direction and coaching.
• Candidates should possess Food & Beverage knowledge, including basic food safety and quality standards, to oversee kitchen and dining operations.
• Previous experience in restaurant or hospitality management, including shift leadership or supervisory responsibilities, is beneficial.
• Ability to work flexible hours, including weekends, evenings, and holidays, and to perform hands-on duties in a fast-paced environment.
• Strong problem-solving, time management, and organizational skills, with the ability to stay calm and focused under pressure.
• High school diploma or equivalent; additional coursework or training in hospitality or business management is a plus.