Operational Recovery Manager

Liberata Ltd.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Liberata Ltd. seeks an Operational Recovery Manager to lead the council tax and NNDR recovery team, guiding daily operations and ensuring year-end collection targets are met.

You will coach recovery officers, optimize work queues, and implement data-led workflows, EA placement, recall, and legal routes to drive effective case resolution. The role requires proven leadership in a high-volume recovery environment and a track record of delivering targets through data-driven performance management,

Qualifications

• Proven experience of managing and developing a team in a high volume recovery environment.
• Demonstrated record of delivering collection targets through data-led workflows and performance management.
• Experience of working with enforcement agents and suppliers.

Responsibilities

• Manage and coach the recovery officers to ensure timely case progression.
• Run daily and weekly work queues and monitor performance against targets.
• Apply data-led workflows, enforce EA placement, recall and recycling, and post-EA routes.
• Track and report progress against the year-end target in coordination with arrears teams.

Skills

People management

Data-driven decision making

Target/OKR management

Tools

NEC & Academy MRI & Civica

Job description

The Operational Recovery Manager is a hands-on role responsible for the day-to-day management of the council tax & NNDR recovery team and for delivering the year end collection target. The post holder manages and coaches the recovery officers, runs the daily and weekly work queues, and applies the correct data-led workflows, enforcement agent (EA) placement, recall and recycling, and post EA legal routes so that the right action is taken on the right case at the right time. Whilst tracking and reporting progress against the year end target throughout the year and in injunction with the operational and arrears teams.

Proven experience of managing and developing a team in a high volume recovery environmentDemonstrated record of delivering collection targets through data-led workflows and performance managementDetailed knowledge of council tax and NNDR recovery, including liability orders, attachments, charging orders, bankruptcy and committalExperience of working with enforcement agents and suppliersExperience of NEC & Academy MRI & Civica