Data-Driven Tax & NNDR Recovery Lead

Liberata Ltd.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Liberata Ltd. seeks an Operational Recovery Manager to lead the council tax and NNDR recovery team, guiding daily operations and ensuring year-end collection targets are met.

You will coach recovery officers, optimize work queues, and implement data-led workflows, EA placement, recall, and legal routes to drive effective case resolution. The role requires proven leadership in a high-volume recovery environment and a track record of delivering targets through data-driven performance management,

Qualifications

• Proven experience of managing and developing a team in a high volume recovery environment.
• Demonstrated record of delivering collection targets through data-led workflows and performance management.
• Experience of working with enforcement agents and suppliers.

Responsibilities

• Manage and coach the recovery officers to ensure timely case progression.
• Run daily and weekly work queues and monitor performance against targets.
• Apply data-led workflows, enforce EA placement, recall and recycling, and post-EA routes.
• Track and report progress against the year-end target in coordination with arrears teams.

Skills

People management

Data-driven decision making

Target/OKR management

Tools

NEC & Academy MRI & Civica

Job description

Liberata Ltd. seeks an Operational Recovery Manager to lead the council tax and NNDR recovery team, guiding daily operations and ensuring year-end collection targets are met.

You will coach recovery officers, optimize work queues, and implement data-led workflows, EA placement, recall, and legal routes to drive effective case resolution. The role requires proven leadership in a high-volume recovery environment and a track record of delivering targets through data-driven performance management,