Recovery Ops Leader: Coach, Compliance & Results

Cawley & Bergmann, LLC; Newark (NJ); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bonus structure

Health, dental, and vision insurance

Life insurance

401(k) plan

PTO

Paid training

Advancement Opportunities

Job summary

Cawley & Bergmann, LLC in Newark, NJ is seeking a full-time Recovery Operations Manager to lead and elevate a high-performing team in a fast-paced collections environment. The ideal candidate will have 4+ years of collections experience and strong leadership skills.

In this role, you will coach team members, ensure compliance with FDCPA, and make data-driven decisions to improve recovery outcomes. Join us and make a substantial difference!

Qualifications

• 4+ years of collections experience.
• 1+ years of supervisory or management experience.
• Experience managing production-driven teams in a call center.

Responsibilities

• Guide the team through daily operations while monitoring performance.
• Coach representatives through side-by-side sessions and review calls.
• Analyze reports and performance trends for data-driven decisions.

Skills

Leadership

Coaching

Compliance

Data analysis

Negotiation strategies

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Collections software systems

Job description

Cawley & Bergmann, LLC in Newark, NJ is seeking a full-time Recovery Operations Manager to lead and elevate a high-performing team in a fast-paced collections environment. The ideal candidate will have 4+ years of collections experience and strong leadership skills.

In this role, you will coach team members, ensure compliance with FDCPA, and make data-driven decisions to improve recovery outcomes. Join us and make a substantial difference!