Operational Quality Lead: Process Improvement & Mentorship

Wolters Kluwer; Dallas (TX); On-site; USD 48,000 - 81,000; Full time

Job summary

Wolters Kluwer is seeking an Operational Quality Coordinator to drive substantial quality improvement initiatives and lead cross-departmental quality projects. You will resolve complex quality issues, mentor junior team members, and support senior management with data-driven decisions.

The role focuses on improving operational processes, leading audits, and delivering advanced training programs across functions.

Qualifications

• Highly detailed attention to detail; identifying nuanced quality discrepancies.
• Advanced analytical skills; interpreting complex data for strategic quality decisions.
• Excellent communication; presenting quality issues and solutions to senior management.
• Comprehensive documentation; creating detailed quality reports.
• Innovative problem-solving; developing solutions for complex quality challenges.
• Project management; leading and managing large-scale quality projects.
• Mentorship capability; training and guiding junior team members.
• Regulatory knowledge; ensuring compliance with industry standards and regulations.

Responsibilities

• Oversee and conduct comprehensive quality inspections and validations.
• Develop and implement advanced quality control and improvement strategies.
• Analyze and interpret complex quality data for strategic decision-making.
• Lead cross-functional teams in quality audits and root cause analyses.
• Develop and deliver advanced quality training programs.
• Mentor and guide junior associate's in quality processes.
• Communicate effectively with senior management on quality issues and solutions.
• Proactively identify opportunities for operational and quality improvements.
• Manage complex quality projects from inception to completion.
• Ensure adherence to industry standards and regulations in quality management.

Skills

Attention to detail

Analytical skills

Communication

Documentation

Problem solving

Project management

Mentorship

Regulatory knowledge

Job description

Wolters Kluwer is seeking an Operational Quality Coordinator to drive substantial quality improvement initiatives and lead cross-departmental quality projects. You will resolve complex quality issues, mentor junior team members, and support senior management with data-driven decisions.

The role focuses on improving operational processes, leading audits, and delivering advanced training programs across functions.