Business Process & Automation Specialist

City of Austin; Austin (TX); On-site; USD 66,000 - 82,000; Full time

Job summary

City of Austin is seeking a Business Process Specialist to analyze and optimize operations, primarily using Veoci, with support for Microsoft Power Platform and related apps. You will administer user access, configure forms/workflows, test, and maintain systems for the Austin Emergency Management team and partner departments.

The role requires a Bachelor's degree with at least one year in a related field and preferred experience with enterprise workflow or emergency management software.

Qualifications

• Bachelor's degree in a related field with one year of experience.
• Experience with enterprise workflow, case management, or emergency management apps preferred.
• Familiarity with VEOCI, WebEOC or similar platforms is a plus.

Responsibilities

• Assist in planning, executing and closing projects across operations and administration.
• Develop and maintain databases to support data analysis and research findings.
• Prepare recommendations for new or revised policies and process changes.
• Write reports summarizing findings, data collection techniques and options.
• Establish project schedules and communicate status to stakeholders.

Skills

Oral and written communication

Data analysis

Problem solving

Teamwork

Computer skills

Education

Bachelor's degree in related field

Tools

VEOCI

WebEOC

Microsoft 365

Power Platform

REST APIs

Job description

City of Austin is seeking a Business Process Specialist to analyze and optimize operations, primarily using Veoci, with support for Microsoft Power Platform and related apps. You will administer user access, configure forms/workflows, test, and maintain systems for the Austin Emergency Management team and partner departments.

The role requires a Bachelor's degree with at least one year in a related field and preferred experience with enterprise workflow or emergency management software.