Remote-Ready Business Process & Performance Analyst

City of Austin; United States; Hybrid; USD 66,000 - 82,000; Full time

Job summary

The City of Austin is seeking a Business Process Specialist to support the CDS Strategy & Performance Management team. The role focuses on gathering process knowledge, documenting workflows, and maintaining SharePoint libraries to ensure accessible process knowledge across the department.

You will coordinate performance planning, collect data, and prepare reports for leadership discussions, while leading knowledge management efforts and supporting continuous improvement initiatives across

Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years.

Responsibilities

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports.
• Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Skills

Project management

Quality management

Performance measurement

Change management

Business process improvement

Data analysis

Power BI

Excel

SharePoint

Project planning software

Education

Bachelor’s degree in related field

Tools

Power BI

Excel

SharePoint

Project planning software

Job description

The City of Austin is seeking a Business Process Specialist to support the CDS Strategy & Performance Management team. The role focuses on gathering process knowledge, documenting workflows, and maintaining SharePoint libraries to ensure accessible process knowledge across the department.

You will coordinate performance planning, collect data, and prepare reports for leadership discussions, while leading knowledge management efforts and supporting continuous improvement initiatives across