Operational Lead, Multi-Site Customer Service

Riverside; Kentucky; Presencial; USD 92.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options available

Learning and development investment

Wide range of benefits

Descripción de la vacante

Riverside is seeking an Operational Lead to head the delivery of our customer service centres in Liverpool and Carlisle, managing around 125 FTE. You will drive performance, transformation and cost control while fostering a culture of excellence and customer focus.

The role requires a visionary leader with extensive operational management experience and the ability to operate in a fast-paced environment. Riverside emphasizes flexibility, development opportunities, and a strong commitment to

Formación

• Visionary outlook capable of driving our strategy forward.
• High energy leader who is bold and fast-paced.
• Significant experience in Operational Management at 100 FTE+ level.

Responsabilidades

• Lead operational delivery of our contact centres in Liverpool and Carlisle (~125 FTE).
• Ensure exceptional customer experiences across all channels.
• Be accountable for performance, transformation, continuous improvement, cost control and budget.
• Shape a culture of excellence, innovation, and customer centricity.

Conocimientos

Visionary outlook

High energy leader

Operational management

Descripción del empleo

Riverside is seeking an Operational Lead to head the delivery of our customer service centres in Liverpool and Carlisle, managing around 125 FTE. You will drive performance, transformation and cost control while fostering a culture of excellence and customer focus.

The role requires a visionary leader with extensive operational management experience and the ability to operate in a fast-paced environment. Riverside emphasizes flexibility, development opportunities, and a strong commitment to