Clinic Operations Leader – Patient-Centric Care

Universal Health Services; Riverside (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Challenging and rewarding work 환경

Growth and Development Opportunities

Competitive Compensation

Job summary

Riverside Medical Clinic in Riverside, CA is seeking a Practice Supervisor to provide tactical leadership, maximize service delivery efficiency, and drive financial performance across multiple clinics. Under the Practice Administrator, you will cultivate a patient-centric culture and coordinate day-to-day operations to meet fiduciary and clinic goals.

The role supervises staff, coaches teams, and ensures compliance with regulatory requirements while supporting revenue cycle management and

Qualifications

• High School Diploma or GED required.
• Minimum of three (3) years’ experience in related field.
• Minimum of two (2) years supervisory experience.
• Working knowledge of ambulatory care operations.

Responsibilities

• Assign duties and examine work for accuracy, timeliness, and conformance to department standards.
• Orient and train new employees. Maintain and develop skill levels of current employees. Provide written and oral instruction.
• Identify problem areas such as understaffing, customer complaints, and inefficiencies. Take corrective action as needed.
• Model, maintain, and promote customer service skills and standards.
• Support the established processes and systems to enhance customer service by providing coaching to staff and ensuring a safe environment for patients, staff, providers and visitors, and operates clinic in compliance with all legal and regulatory requirements impacting areas of responsibilities.
• Assist in managing the revenue cycle and support the management of supply costs, track inventory usage, using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.
• Coach, evaluate, and recognize staff. Initiate disciplinary action when necessary.
• Assist in determining the workload priorities to enable timely completion of tasks while monitoring work performance and supporting with training and coaching as necessary.
• Direct and assist staff in conflict resolution and act as an information resource.
• Perform or assist subordinates in performing duties.
• Maintain employee attendance records. Verify employee time sheets, and submit time sheets to payroll.
• Responsible for all personnel related duties: counseling, interviewing, hiring, and termination, as needed.
• Ensure all expired sample medication and/ or patient supplies are discarded upon expiration.
• Participate in work groups teams task forces and committees to support ongoing improvement in clinic operations.
• Other duties as assigned.

Education

High School Diploma or GED

3+ years experience in related field

2+ years supervisory experience

Working knowledge of ambulatory care operations

Job description

Riverside Medical Clinic in Riverside, CA is seeking a Practice Supervisor to provide tactical leadership, maximize service delivery efficiency, and drive financial performance across multiple clinics. Under the Practice Administrator, you will cultivate a patient-centric culture and coordinate day-to-day operations to meet fiduciary and clinic goals.

The role supervises staff, coaches teams, and ensures compliance with regulatory requirements while supporting revenue cycle management and