Operational Key Account Manager

Jobtailor; Milwaukee (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor in Milwaukee, WI is seeking an experienced Key Account Manager to lead strategic relationships with major clients in the transportation and logistics sector. You will drive account plans, negotiate rates, and coordinate with internal teams to ensure top-tier service and client satisfaction.

The role demands strong communication, deep knowledge of supply chain processes, and proven capability to manage complex shipments and contracts.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or related field preferred.
• 5+ years of experience in key account management in the transportation and logistics industry preferred.
• Experience with supply chain management, transportation, warehousing, and distribution.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Knowledge of transportation and logistics industry trends and best practices.
• Proficient in Microsoft Office Suite and other relevant software.
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

Responsibilities

• Manage and grow key accounts.
• Work closely with clients to ensure satisfaction and oversee operational aspects of shipments.
• Collaborate with internal teams to provide exceptional service.
• Act as primary contact for key accounts.
• Build relationships within customer organizations.
• Ensure rates are current and communicated.
• Provide clients with market insights.
• Maintain and update SOPs.
• Oversee operational activities and identify risks and service gaps.
• Monitor customer and KPI performance.
• Facilitate contract and rate negotiations.
• Develop account plans and structure deal teams.

Skills

Key Account Management

Supply Chain Management

Transportation Management Systems

Customer Relationship Management

Operational Oversight

Education

Bachelor's degree in business/logistics/supply chain

Tools

Microsoft Office Suite

TMS

CRM Software

Job description

• Manage and grow key accounts
• Work closely with clients to ensure satisfaction and oversee operational aspects of shipments
• Collaborate with internal teams to provide exceptional service
• Act as primary contact for key accounts
• Build relationships within customer organizations
• Ensure rates are current and communicated
• Provide clients with market insights
• Maintain and update SOPs
• Oversee operational activities and identify risks and service gaps
• Monitor customer and DSV performance according to KPIs
• Facilitate contract and rate negotiations
• Develop account plans and structure deal teams

Requirements

• Bachelor's degree in business, logistics, supply chain management, or related field preferred
• 5+ years of experience in key account management in the transportation and logistics industry preferred
• Experience with supply chain management, transportation, warehousing, and distribution
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software.
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred

Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client satisfaction, operational oversight, and strategic relationship building. Proficient in developing account plans and facilitating contract negotiations while leveraging industry knowledge and performance metrics.

Highest-signal resume keywords

• Key Account Management
• Supply Chain Management
• Transportation Management Systems (TMS)
• Customer Relationship Management (CRM)
• Operational Oversight

ATS Optimization Keywords

Hard Skills

• Account Planning
• Contract Negotiation
• Market Insights
• KPI MonitoringSOP Maintenance

Soft Skills

• Strong Communication Skills
• Interpersonal Skills
• Problem-Solving Skills
• Decision-Making Skills
• Organizational Skills

Industry Keywords

• Transportation
• Logistics
• Warehousing
• Distribution
• Operational Activities

Tools & Technologies

• Microsoft Office Suite
• Transportation Management Systems (TMS)
• Customer Relationship Management (CRM) Software