Customer Logistics Manager – Dedicated Transportation

Jobtailor; Hartford (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor is seeking an Operations Manager to oversee day-to-day functions and lead a team in a fast-paced environment. The role focuses on operations and account management, ensuring customer satisfaction and regulatory compliance across state and federal requirements.

The ideal candidate has strong leadership, analytical abilities, and excellent communication skills, with experience in supply chain, logistics, and warehouse settings.

Qualifications

• Two or more years of relevant experience in supply chain, logistics, warehouse, or an industry-related field required.
• One or more years of direct supervisory/leadership experience required.
• Strong oral and written communication skills.
• Advanced knowledge of MS Office applications.

Responsibilities

• Oversee day-to-day operations within an assigned function.
• Manage all aspects of Operations and Account Management.
• Lead direct reports and attain daily operational goals within the assigned functional area.
• Manage customer service satisfaction and expectation management.
• Ensure compliance with state, local, and federal regulations.
• Provide off-shift support during critical customer network disruptions or crises.

Skills

Operations Management

Leadership Experience

Customer Service Management

Regulatory Compliance

Analytical Skills

Planning & Scheduling

Time Management

Detail-Oriented

Education

High School Diploma/GED

Bachelor’s in Business/Logistics/Supply Chain

Tools

MS Word

MS Excel

MS PowerPoint

MS Access

Job description

• Oversee day-to-day operations within an assigned function
• Manage all aspects of Operations and Account Management
• Lead direct reports and attain daily operational goals within the assigned functional area
• Manage customer service satisfaction and expectation management
• Manage staffing performance and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Manage health and safety
• Ensure compliance with state, local, and federal regulations
• Provide off-shift support during critical customer network disruptions or crises
• Perform other duties as assigned

Requirements

• Flexible availability and willingness to work various shifts in 24/7 customer operations
• Ability to work within international functional teams
• High-level analytical ability for unusual and difficult problems
• Demonstrated technical and professional skills in a job-related area
• Ability to provide off-shift support during critical customer network disruption or crisis
• Strong oral and written communication skills
• Ability to create and maintain professional relationships across the organization
• Ability to work independently and as part of a team
• Flexibility and self-driven performance in a fast-paced environment
• Ability to multitask; highly organized with excellent time management
• Detail-oriented with excellent follow-up practices
• Advanced proficiency in MS Office: Word, Excel, PowerPoint, and Access
• Advanced logistics industry knowledge
• Advanced knowledge of customer/company local and federal regulations
• Intermediate knowledge of supply chain management components
• Strong knowledge of manufacturing and production
• High school diploma/GED required
• Bachelor’s degree in Business, Logistics, or Supply Chain preferred
• Two or more years of relevant experience in supply chain, logistics, warehouse, or an industry-related field required
• One or more years of direct supervisory/leadership experience required

Core Competencies

Demonstrates strong leadership and operational management skills, with a focus on customer service satisfaction, compliance with regulations, and effective team performance. Possesses advanced knowledge in logistics and supply chain management, along with proficiency in MS Office applications.

Highest-signal resume keywords

• Operations Management
• Customer Service Management
• Supply Chain Management
• Leadership Experience
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Logistics Industry Knowledge
• Supply Chain Management Components
• Manufacturing Knowledge
• Analytical Skills
• Planning and Scheduling
• Health and Safety Management
• Technical Skills
• Time Management
• Detail-Oriented
• Multitasking

Soft Skills

• Strong Communication Skills
• Relationship Building
• Team Collaboration
• Flexibility
• Self-Driven Performance

Industry Keywords

• Customer Network Disruption
• Federal Regulations
• State Regulations
• Local Regulations
• Warehouse Management

Tools & Technologies

• MS Office: Word
• MS Office: Excel
• MS Office: PowerPoint
• MS Office: Access