Operational Key Account Manager

Jobtailor; Chester (Delaware County); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking a experienced Key Account Manager to manage and grow key accounts within the transportation and logistics sector. You will oversee operational aspects and collaborate with internal teams to deliver exceptional service, ensuring customer satisfaction and performance against committed volumes.

The role requires strong communication and interpersonal skills, plus 5+ years in key account management and a Bachelor's degree in a related field.

Qualifications

• Bachelor's degree preferred in business, logistics, supply chain management, or related field.
• 5+ years of experience in key account management in the transportation and logistics industry preferred.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and other relevant software.

Responsibilities

• Manage and grow key accounts.
• Ensure customer satisfaction and oversee operational aspects.
• Collaborate with internal teams to provide exceptional service.
• Monitor and analyze customer performance according to committed volumes.

Skills

Key Account Management

Customer Satisfaction

Problem-Solving

Decision-Making

Communication Skills

Interpersonal Skills

Education

Bachelor's degree in business, logistics, supply chain management, or related field

Tools

Microsoft Office Suite

Relevant Software

Job description

• Manage and grow key accounts
• Ensure customer satisfaction and oversee operational aspects
• Collaborate with internal teams to provide exceptional service
• Monitor and analyze customer performance according to committed volumes

Requirements

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
• 5+ years of experience in key account management in the transportation and logistics industry is preferred
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Proficient in Microsoft Office Suite and other relevant software

Core Competencies

Demonstrates expertise in key account management within the transportation and logistics industry, focusing on customer satisfaction, operational oversight, and collaboration with internal teams to enhance service delivery.

Highest-signal resume keywords

• Key Account Management
• Customer Satisfaction
• Problem-Solving Skills
• Decision-Making Skills
• Microsoft Office Suite

ATS Optimization Keywords

Hard Skills

• Key Account Management
• Customer Performance Analysis
• Operational Oversight
• Logistics Management
• Supply Chain Management

Soft Skills

• Strong Communication Skills
• Interpersonal Skills

Industry Keywords

• Transportation Industry
• Logistics Industry

Tools & Technologies

• Microsoft Office Suite
• Relevant Software