Customer Logistics Manager – Dedicated Transportation, Day Shift

Jobtailor; Hartford (CT); On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor in Hartford, CT is seeking an experienced Operations Manager to oversee daily operations, guide account management, and lead cross-functional teams. This role supports 24/7 operations while driving efficiency, safety, and customer satisfaction.

The ideal candidate has 2+ years of supervisory experience, a Bachelor’s in Business/Logistics/Supply Chain, and strong analytical and regulatory knowledge. This is a full-time, on-site position with growth opportunities.

Qualifications

• High school diploma or GED is required.
• Bachelor's degree in Business, Logistics, or Supply Chain preferred.
• Two years or more relevant experience in supply chain, logistics, warehouse, or related field is required.
• One year or more direct supervisory/leadership experience required.
• Ability to work within international functional teams.
• Advanced analytical ability for complex problems.
• Demonstrated technical and professional skills in a job-related area.
• Ability to provide off-shift support during critical customer network disruptions or crises.
• Timely decision-making and strong written/spoken communication.
• Ability to build professional relationships at all levels.

Responsibilities

• Oversee day-to-day operations within an assigned function.
• Manage all aspects of Operations and Account Management.
• Lead direct reports and attain daily operational goals within the assigned functional area.
• Manage customer service satisfaction and expectation management.
• Manage staffing performance and development of exempt and non-exempt employees.
• Manage day-to-day planning and scheduling.
• Manage health and safety.
• Ensure compliance with state, local, and federal regulations.
• Provide off-shift support during critical customer network disruptions or crises.
• Perform other duties as assigned.

Skills

Leadership Experience

Operations Management

Customer Service Management

Supply Chain Knowledge

Regulatory Compliance

Analytical Skills

Scheduling & Time Management

Staff Performance Management

Communication Skills

Team Collaboration

Education

Bachelor's degree in Business, Logistics, or Supply Chain

High school diploma/GED

Tools

MS Office

Excel

Word

PowerPoint

Access

Job description

• Oversee day-to-day operations within an assigned function
• Manage all aspects of Operations and Account Management
• Lead direct reports and attain daily operational goals within the assigned functional area
• Manage customer service satisfaction and expectation management
• Manage staffing performance and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Manage health and safety
• Ensure compliance with state, local, and federal regulations
• Provide off-shift support during critical customer network disruptions or crises
• Perform other duties as assigned

Requirements

• Candidates must be available and willing to work a flexible schedule across various work shifts because customer operations span 24/7
• High school diploma/GED required
• Bachelor's degree in Business, Logistics, or Supply Chain preferred
• Two (2) years or more relevant experience in supply chain, logistics, warehouse, or an industry-related field required
• One (1) year or more direct supervisory/leadership experience required
• Ability to work within international functional teams
• Advanced analytical ability for unusual and difficult problems
• Demonstrated technical and professional skills in a job-related area
• Ability to provide off-shift support during critical customer network disruptions or crises
• Timely decision-making
• Strong oral and written communication skills
• Ability to create and maintain professional relationships at all organizational levels
• Ability to work independently and as a team member
• Flexibility and self-direction in a fast-paced environment
• Ability to multitask; highly organized with excellent time-management skills
• Detail-oriented with excellent follow-up practices
• Advanced proficiency in MS Office: Word, Excel, PowerPoint, and Access
• Advanced logistics industry knowledge
• Advanced knowledge and understanding of customer/company local and federal regulations
• Intermediate fundamental knowledge of supply chain management components
• Advanced knowledge of manufacturing and production

Core Competencies

Demonstrates strong leadership and operational management capabilities, with a focus on customer service satisfaction, compliance with regulations, and effective team performance. Possesses advanced analytical skills and proficiency in logistics and supply chain management.

Highest-signal resume keywords

• Operations Management
• Customer Service Management
• Leadership Experience
• Supply Chain Management
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Logistics Knowledge
• Supply Chain Management
• Analytical Skills
• Time Management
• Problem Solving
• Decision Making
• Staff Performance Management
• Health and Safety Management
• Scheduling
• Multitasking

Soft Skills

• Communication Skills
• Relationship Building
• Flexibility
• Self-Direction
• Detail-Oriented

Industry Keywords

• Customer Operations
• Warehouse Management
• Federal Regulations
• Local Regulations
• Manufacturing Knowledge

Tools & Technologies

• MS Office
• Excel
• Word
• PowerPoint
• Access