Operational Intelligence Analyst (AI-Driven)

ConnectiveRx; Pittsburgh (Allegheny County); On-site; USD 73,000 - 98,000; Full time

Benefits offered by this job

Bonus eligibility

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer contribution

PTO and holidays

Job summary

ConnectiveRx is seeking an Operational Intelligence & Assurance Analyst to act as the operational control tower, monitoring cases, SLA performance, and workflow health across programs. You will leverage AI-enabled monitoring and dashboards to surface risks and drive proactive resolution of workflow exceptions.

This role combines analytics, process governance, and collaboration with Operations, Technology, Quality, and Program Management to improve efficiency, predictability, and customer

Qualifications

• Bachelor's degree in Business, Operations, Healthcare Administration, Analytics, or a related field.
• 4-6 years of operations, business analysis, process improvement, or workflow management experience.
• Ability to utilize AI tools to streamline work activities and establish automation and efficiency in workstreams.
• Advanced Excel skills and proficiency with business intelligence tools (Power BI, Tableau, or similar).
• Exceptional attention to detail and ability to identify operational risks and anomalies.
• Strong communication and stakeholder management skills.
• Proficient understanding of Salesforce.com.
• Strong analytical and problem-solving skills.
• Experience developing reports, dashboards, and operational metrics.
• Comprehensive knowledge of patient support program operations, including copay, patient assistance (PAP), adherence, benefits verification, and reimbursement/market-access workflows.

Responsibilities

• Monitor case movement, queue health, workflow status, and SLA performance across programs.
• Identify stalled, aging, misrouted, or at-risk cases and coordinate corrective actions.
• Maintain a real-time view of operational health.
• Utilize AI tools, predictive analytics, and automated monitoring solutions to identify patterns, detect anomalies, predict SLA misses, and prioritize cases requiring intervention.
• Build and refine AI-driven alerts and insights.
• Develop and maintain operational dashboards, scorecards, and KPIs in collaboration with data analytics team, as needed.
• Analyze trends, throughput, backlog, cycle times, and process outcomes to provide actionable insights for leadership.
• Investigate root causes of recurring issues, identify bottlenecks, and recommend workflow improvements, automation opportunities, and process enhancements that improve efficiency and compliance.
• Partner with Operations leadership, Program Management, Technology, Quality, and Leadership teams to review performance, elevate risks, validate corrective actions, and ensure adherence to operational standards and procedures.

Skills

AI tools usage

Predictive analytics

Automated monitoring

Data analytics

Process governance

Communication

Stakeholder management

Analytical thinking

Attention to detail

Problem solving

Collaboration

Workflow monitoring

Education

Bachelor's degree in Business/Operations/Analytics

Tools

Salesforce.com

Power BI

Tableau

Excel

Job description

ConnectiveRx is seeking an Operational Intelligence & Assurance Analyst to act as the operational control tower, monitoring cases, SLA performance, and workflow health across programs. You will leverage AI-enabled monitoring and dashboards to surface risks and drive proactive resolution of workflow exceptions.

This role combines analytics, process governance, and collaboration with Operations, Technology, Quality, and Program Management to improve efficiency, predictability, and customer