AI Operations & Optimization Analyst

MCI; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

MCI is seeking a highly organized and analytical AI Operations Analyst to support day-to-day operations, performance monitoring, and continuous improvement of AI-powered solutions and platforms. This role ensures AI systems operate efficiently, deliver expected outcomes, and align with business objectives and standards.

The incumbent will monitor performance, develop dashboards, and collaborate with AI engineers, product teams, and operations to optimize service delivery and governance.

Qualifications

• Bachelor's degree required in business, operations, information systems, data analytics or related field.
• Strong analytical and problem-solving capabilities.
• Experience with performance metrics and operational reporting.
• Ability to interpret data and identify trends and opportunities.
• Experience documenting processes and procedures.

Responsibilities

• Monitor AI system performance and operational metrics.
• Develop dashboards and performance summaries.
• Drive process improvements and optimize operations.
• Collaborate with AI engineers, product and operations teams.
• Support governance, risk, and audit activities.

Skills

Analytics

Stakeholder management

Reporting tools

Cross-functional collaboration

Time management

Problem solving

Governance

Education

Bachelor's Degree in Business or related field

Tools

BI/Analytics platforms

Job description

MCI is seeking a highly organized and analytical AI Operations Analyst to support day-to-day operations, performance monitoring, and continuous improvement of AI-powered solutions and platforms. This role ensures AI systems operate efficiently, deliver expected outcomes, and align with business objectives and standards.

The incumbent will monitor performance, develop dashboards, and collaborate with AI engineers, product teams, and operations to optimize service delivery and governance.