Remote AI Ops Quality Analyst - Customer Workflows

AI Trainer Jobs; United States; Remote; USD 99,000 - 135,000; Part time

Benefits offered by this job

Remote work

Job summary

AI Trainer Jobs is seeking a Remote Customer Ops Analyst to evaluate AI outputs across customer operations workflows. You will review tone, policy adherence, and escalation logic on a structured rubric and document actionable next steps for the modeling team.

The role requires direct experience in customer operations, strong written reasoning, and reliable ~10 hours/week availability in a flexible contractor setup.

Qualifications

• Direct working experience in customer operations on real teams.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current customer operations workflows, playbooks, and firm policy for Customer Ops Analyst assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Customer operations

Tools

AI tooling

Job description

AI Trainer Jobs is seeking a Remote Customer Ops Analyst to evaluate AI outputs across customer operations workflows. You will review tone, policy adherence, and escalation logic on a structured rubric and document actionable next steps for the modeling team.

The role requires direct experience in customer operations, strong written reasoning, and reliable ~10 hours/week availability in a flexible contractor setup.