Operational Excellence Lead: Scale Ops & Impact

Aquent; San Mateo (CA); On-site; USD 95,000 - 140,000; Full time

Job summary

Aquent is partnering with a pioneering company to optimize its process improvement and operational playbooks as it scales from R&D to commercial operations in California. You will join the Process Improvement team to refine and scale operations, enhancing efficiency and customer experiences across the organization.

In this role, you will work cross-functionally with operations, product, and engineering teams, delivering bi-weekly updates and maintaining robust process documentation to support

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in program management, operational excellence, process improvement, or a related field.
• Experience developing operational efficiencies in remote operations or similar environments (i.e., call center, BPO, teleoperation, remote support centers, etc.).
• Experience in a product-based operations environment.
• Prior experience developing and using data and metrics to support strategic decision-making.
• Excellent written and verbal communication skills.
• Proactive mindset and resourcefulness.
• Computer literacy proficiency.

Responsibilities

• Proactively collaborate cross-functional to intake, document, and strategically prioritize requests for process enhancements and operational playbook updates from diverse internal sources.
• Drive the successful advancement of critical process improvement projects by fostering strong partnerships with operational, product, and engineering teams.
• Provide clear, concise, and timely bi-weekly status updates to key stakeholders on the progress and impact of process improvement initiatives.
• Develop and maintain comprehensive process documentation to ensure robustness and clarity across the operations organization.

Skills

Program management

Operational excellence

Remote operations

Product operations

Data-driven decisions

Communication skills

Proactive mindset

Computer literacy

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

Aquent is partnering with a pioneering company to optimize its process improvement and operational playbooks as it scales from R&D to commercial operations in California. You will join the Process Improvement team to refine and scale operations, enhancing efficiency and customer experiences across the organization.

In this role, you will work cross-functionally with operations, product, and engineering teams, delivering bi-weekly updates and maintaining robust process documentation to support