Operational Excellence & Process Improvement Lead

Young Brothers; Honolulu (HI); On-site; USD 116,000 - 135,000; Full time

Job summary

Young Brothers is seeking a Business Process Manager to lead design, analysis, and continuous improvement of workflows across the organization. You’ll map current-state processes, identify automation opportunities, and drive cross-functional projects that reduce waste, cut costs, and improve the customer and employee experience.

You will partner with stakeholders across departments, apply Lean Six Sigma, and develop SOPs while tracking KPIs.

Qualifications

• Bachelor’s degree in business administration or related field (or equivalent practical experience).
• 4+ years of experience in business process management, process improvement, operations, or management consulting.
• Lean Six Sigma certification required; Black Belt strongly preferred (Green Belt candidates with strong project experience will also be considered).
• Proven track record leading cross-functional process improvement projects with measurable business impact.

Responsibilities

• Lead end-to-end process improvement initiatives, from opportunity identification through implementation and measurement of results.
• Map current-state and future-state workflows using BPMN and other standard process modeling notations.
• Identify automation opportunities (RPA, workflow automation platforms, system integrations) and partner with IT/engineering to scope and implement solutions.
• Facilitate cross-functional workshops and process discovery sessions with stakeholders at all levels, from front-line staff to senior leadership.
• Apply Lean and Six Sigma methodologies (DMAIC, value stream mapping, root cause analysis) to diagnose inefficiencies and design data-driven solutions.
• Partner with Finance to build business cases for process changes, including cost-benefit analysis, ROI projections, and risk assessment.

Skills

Change management

Automation opportunities

Analytical skills

Process modelling tools

Education

Bachelor’s degree in business administration

Lean Six Sigma certification

Tools

ERP

CRM

Workflow platforms

Job description

Young Brothers is seeking a Business Process Manager to lead design, analysis, and continuous improvement of workflows across the organization. You’ll map current-state processes, identify automation opportunities, and drive cross-functional projects that reduce waste, cut costs, and improve the customer and employee experience.

You will partner with stakeholders across departments, apply Lean Six Sigma, and develop SOPs while tracking KPIs.