Operational Excellence Leader - Continuous Improvement

Stryker Corporation; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 118,000 - 197,000; Full time

Job summary

Stryker Corporation in Fort Lauderdale, FL, seeks a Process Excellence Manager to drive global customer care and service operations improvements. You will lead cross-functional teams in standardizing processes, implementing automation, and delivering measurable performance gains while managing a team and coaching talent.

Requirements include a bachelor’s degree and 8+ years in operations or continuous improvement, with 3+ years in regulated environments and experience with Lean, Six Sigma, and

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum 8 years of professional experience in operations or continuous improvement.
• At least 3 years leading continuous improvement in a regulated environment.
• Experience applying Lean, Six Sigma, Kaizen, Value Stream Mapping, or related methodologies.

Responsibilities

• Lead enterprise-wide continuous improvement initiatives to enhance performance and customer experience.
• Define, monitor, and improve KPIs such as turnaround time, first-time quality, and service levels.
• Direct cross-functional teams in process optimization, automation, and digital transformation projects.
• Manage and mentor a team, including performance management and coaching.
• Partner with business leaders to prioritize improvements and standardize processes using data-driven solutions.

Skills

Lean

Six Sigma

Kaizen

Value Stream Mapping

Business Process Management

Change Management

Cross-functional leadership

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

SAP

Workflow automation

Service management platforms

Power BI/Tableau

Job description

Stryker Corporation in Fort Lauderdale, FL, seeks a Process Excellence Manager to drive global customer care and service operations improvements. You will lead cross-functional teams in standardizing processes, implementing automation, and delivering measurable performance gains while managing a team and coaching talent.

Requirements include a bachelor’s degree and 8+ years in operations or continuous improvement, with 3+ years in regulated environments and experience with Lean, Six Sigma, and