Process Excellence Manager

Stryker Corporation; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 118,000 - 197,000; Full time

Job summary

Stryker Corporation in Fort Lauderdale, FL, seeks a Process Excellence Manager to drive global customer care and service operations improvements. You will lead cross-functional teams in standardizing processes, implementing automation, and delivering measurable performance gains while managing a team and coaching talent.

Requirements include a bachelor’s degree and 8+ years in operations or continuous improvement, with 3+ years in regulated environments and experience with Lean, Six Sigma, and

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum 8 years of professional experience in operations or continuous improvement.
• At least 3 years leading continuous improvement in a regulated environment.
• Experience applying Lean, Six Sigma, Kaizen, Value Stream Mapping, or related methodologies.

Responsibilities

• Lead enterprise-wide continuous improvement initiatives to enhance performance and customer experience.
• Define, monitor, and improve KPIs such as turnaround time, first-time quality, and service levels.
• Direct cross-functional teams in process optimization, automation, and digital transformation projects.
• Manage and mentor a team, including performance management and coaching.
• Partner with business leaders to prioritize improvements and standardize processes using data-driven solutions.

Skills

Lean

Six Sigma

Kaizen

Value Stream Mapping

Business Process Management

Change Management

Cross-functional leadership

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

SAP

Workflow automation

Service management platforms

Power BI/Tableau

Job description

## Process Excellence ManagerApply: Fort Lauderdale, Florida: Full time: Posted Yesterday: R573732Work Flexibility: HybridJoin a team focused on advancing operational excellence across global customer care and service operations. This leadership role drives continuous improvement, digital transformation, and performance optimization initiatives that support customer care, field service, clinical operations, digital support, and related functions. The position combines strategic leadership with hands-on execution to deliver standardized processes, measurable operational improvements, and scalable business solutions. **What You Will Do*** Lead enterprise-wide continuous improvement initiatives that enhance operational performance, customer experience, productivity, and service delivery metrics.* Define, monitor, and improve key performance indicators including turnaround time, first-time quality, service levels, customer satisfaction, backlog management, and productivity.* Direct cross-functional teams in the implementation of process optimization, workflow automation, systems integration, and digital transformation projects delivered on schedule and within budget.* Manage, develop, and support a team of professionals through performance management, workforce planning, succession planning, coaching, and training activities.* Partner with business leaders to prioritize improvement opportunities, allocate resources, standardize processes, and implement data-driven solutions that improve quality, compliance, and operational efficiency. **What You Will Need****Required:*** Bachelor’s degree.* Minimum 8 years of professional experience in operations, continuous improvement, customer care, service operations, or a related field.* Minimum 3 years of experience leading continuous improvement initiatives within a regulated environment.* Experience applying Lean, Six Sigma, Kaizen, Value Stream Mapping, Business Process Management, or related process improvement methodologies.* Experience leading cross-functional initiatives involving process optimization, operational transformation, or change management. **Preferred:*** Master’s degree in business administration, Engineering, Operations Management, or a related discipline.* Experience with workflow automation, business systems validation, SAP, or service management platforms.* Experience using analytics and visualization tools such as Power BI, Tableau, or similar technologies.**USN**: $118,000 - $196,700 USD Annual Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.