Operational Excellence Lead, Flex In-Station Experience

Amazon Inc.; Bellevue (WA); On-site; USD 83,000 - 130,000; Full time

Job summary

Amazon.com Services LLC is seeking a skilled program manager to lead last mile initiatives under the AMZL FISX umbrella. You will own end-to-end roadmaps, analyze processes, and drive improvements across finance, marketing, and operations to optimize delivery partner experiences.

The role emphasizes cross-functional leadership, data-driven decision making, and strong communication with internal teams and external partners. Travel up to 25% may be required.

Qualifications

• Bachelor's degree required.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.

Responsibilities

• Work with finance, marketing, capacity management, operations, engineering, and program management on process improvement and launch initiatives.
• Develop, implement, and oversee reports with clear milestones and performance visibility.
• Influence stakeholders through collaboration and prioritization to drive outcomes.

Skills

Program management

Data-driven decision making

Cross-functional collaboration

Excel (Pivot Tables, VLOOKUP)

SQL

Education

Bachelor's degree

Tools

PMP

Excel

SQL

Job description

Amazon.com Services LLC is seeking a skilled program manager to lead last mile initiatives under the AMZL FISX umbrella. You will own end-to-end roadmaps, analyze processes, and drive improvements across finance, marketing, and operations to optimize delivery partner experiences.

The role emphasizes cross-functional leadership, data-driven decision making, and strong communication with internal teams and external partners. Travel up to 25% may be required.