Operational Engineer — SRE & Automation

Greenhouse Software, Inc.; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Nscale is seeking an Operational Engineer to enhance reliability and operability of our engineering services in a fast-paced AI-driven environment. You’ll build tooling, dashboards, and automation for alerts, on-call, and service readiness, partnering with infrastructure and service teams to address recurring issues and improve operational health.

You will own incident coordination, improve runbooks and ownership, and drive safer, faster changes through clear processes.

Qualifications

• 2–5 years in operations engineering, SRE, cloud infrastructure, or similar role.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks, and engineering work management.
• Hands-on with Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.
• Ability to use operational data to identify gaps and drive closure.

Responsibilities

• Onboard services to operational tooling including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records.
• Build and maintain integrations, dashboards, reports, and automations across tooling (Grafana, PagerDuty, Jira, Backstage, cloud platforms).
• Improve operational readiness by identifying ownership, alerting, documentation, recovery procedures, and dependencies gaps.
• Act as incident commander: coordinate response, communications, timelines, post-incident reviews, and follow-up actions.
• Help make routine changes safer, faster, and more repeatable through processes and automation.
• Contribute to service-health, SLA, cost, patching, and operational-risk reporting.
• Maintain accurate operational data, including service ownership, on-call coverage, runbooks, and dependencies.
• Work with teams to reduce manual toil and improve operational outcomes.

Skills

SRE

Cloud infrastructure

Incident response

Automation

Monitoring

Tools

Grafana

PagerDuty

Jira

Backstage

Public cloud

Job description

Nscale is seeking an Operational Engineer to enhance reliability and operability of our engineering services in a fast-paced AI-driven environment. You’ll build tooling, dashboards, and automation for alerts, on-call, and service readiness, partnering with infrastructure and service teams to address recurring issues and improve operational health.

You will own incident coordination, improve runbooks and ownership, and drive safer, faster changes through clear processes.