Lead Operational Engineer: Reliability, Automation & SRE

Hidden Jobs; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Hidden Jobs is seeking a Senior Operational Engineer to lead cross-service improvements that make engineering services more reliable, secure, and cost-aware. The role designs and delivers shared operational capabilities such as readiness standards, canaries, runbooks, reporting, alerting workflows, and automation, while partnering with service teams to address systemic operational risk.

This hands-on leadership position requires mentoring engineers, running failure-and-recovery experiments, and

Qualifications

• Six to ten years of experience in operations engineering, site reliability engineering, cloud infrastructure, platform engineering, or a comparable production-focused engineering role.

Responsibilities

• Take ownership of designing and delivering shared operational capabilities, including readiness checks, canaries, runbooks, service-health reporting, and operational automation.
• Establish practical standards for service ownership, on-call readiness, alerts, dashboards, recovery procedures, and operational evidence.
• Partner with service teams to identify and resolve recurring operational issues and cross-team blockers.
• Design and improve integrations and workflows across Grafana, PagerDuty, Jira, Backstage, public-cloud platforms, and reporting systems.
• Turn incident findings, change failures, and near misses into lasting engineering improvements, and act as incident commander leading technical analysis and corrective-action planning.
• Build safe, observable, auditable automations that reduce manual work, and automate operational reporting on SLA performance, health indicators, cost trends, patching status, and action closure.
• Mentor engineers, review operational designs, contribute to continuity testing, and run focused failure-and-recovery experiments.

Skills

Operations engineering

Site reliability

Cloud infrastructure

Automation

Incident management

Cross-service leadership

Tools

Grafana

PagerDuty

Jira

Backstage

Public cloud platforms

Job description

Hidden Jobs is seeking a Senior Operational Engineer to lead cross-service improvements that make engineering services more reliable, secure, and cost-aware. The role designs and delivers shared operational capabilities such as readiness standards, canaries, runbooks, reporting, alerting workflows, and automation, while partnering with service teams to address systemic operational risk.

This hands-on leadership position requires mentoring engineers, running failure-and-recovery experiments, and