Operational Controls Analyst (Hybrid) - Process Improvement

Hyundai Capital; Irvine (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle allowance

Health coverage

Employer-funded HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs and career dev

Paid Volunteer Time Off

Company charitable donation

Job summary

Hyundai Capital America is seeking an Operational System Controls Associate to support daily testing and monitoring of key controls, ensuring systems comply with policies. You will assist in root-cause analyses, develop system solutions, and implement corrective actions to mitigate risks.

The role emphasizes collaboration with management, process improvement, and experience with CRM or similar systems. A strong analytical background and proficiency in MS Office are required.

Qualifications

• 2–4 years related experience supporting control execution, issue investigation, root‑cause analysis, or operational process improvement.

Responsibilities

• Support executing and monitoring key operational system controls to ensure compliance with company policies and procedures.
• Assist manager in investigating and validating control exceptions, system issues, and process variances to identify potential risks.
• Support manager in identifying and escalating control gaps, compliance risk, and process deficiencies to management for timely resolution.
• Partner and support manager in conducting root cause analyses for operational issues, control failures, customer impacts, development, implementation, and validation of corrective actions.

Skills

Control execution

Issue investigation

Root-cause analysis

Operational process improvement

CRM systems

MS Office (Excel/Word/PowerPoint)

Education

Bachelor’s degree or equivalent

Tools

CRM software

Excel

Word

PowerPoint

Job description

Hyundai Capital America is seeking an Operational System Controls Associate to support daily testing and monitoring of key controls, ensuring systems comply with policies. You will assist in root-cause analyses, develop system solutions, and implement corrective actions to mitigate risks.

The role emphasizes collaboration with management, process improvement, and experience with CRM or similar systems. A strong analytical background and proficiency in MS Office are required.