Operational Controls & Process Improvement Analyst

Hyundai Capital; Irvine (CA); Ibrido; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid flexibility

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing benefits

Leadership programs

Volunteer time off

Company donation in your honor

Descrizione del lavoro

Hyundai Capital America is seeking an Operational System Controls Associate to support testing and monitoring of key controls across our systems, ensuring compliance with policies and procedures. You will assist with root-cause analyses and develop system solutions to prevent issues.

You will partner with management to address control gaps, investigate exceptions, and implement corrective actions while driving process improvements and efficiency across operations.

Competenze

• 2-4 years related experience supporting control execution, issue investigation, root-cause analysis, or operational process improvement.
• Experience using customer relationship management or comparable operational systems.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Analytical and problem-solving skills sufficient to identify issues, review data, and support resolution.
• Ability to communicate system, process, and control information clearly.
• Working knowledge of operational controls, procedures, and issue escalation practices.
• Familiarity with customer service or financial services processes and workflows.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to learn and use CRM and other operational systems.
• Ability to organize work, follow established procedures, and meet deadlines.

Mansioni

• Support monitoring key operational system controls to ensure compliance with company policies and procedures.
• Assist manager in investigating and validating control exceptions, system issues, and process variances.
• Identify and escalate control gaps, compliance risk, and process deficiencies to management for timely resolution.
• Partner with manager in conducting root cause analyses for operational issues and validation of corrective actions.
• Identify and implement process improvements to enhance operational efficiency and control effectiveness.

Conoscenze

Control execution

Root-cause analysis

Process improvement

Analytical thinking

Formazione

Bachelor’s degree or equivalent

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

Hyundai Capital America is seeking an Operational System Controls Associate to support testing and monitoring of key controls across our systems, ensuring compliance with policies and procedures. You will assist with root-cause analyses and develop system solutions to prevent issues.

You will partner with management to address control gaps, investigate exceptions, and implement corrective actions while driving process improvements and efficiency across operations.