Operational System Controls Associate

Hyundai Capital; Irvine (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing benefits

Leadership programs

Volunteer time off

Company donation in your honor

Job summary

Hyundai Capital America is seeking an Operational System Controls Associate to support testing and monitoring of key controls across our systems, ensuring compliance with policies and procedures. You will assist with root-cause analyses and develop system solutions to prevent issues.

You will partner with management to address control gaps, investigate exceptions, and implement corrective actions while driving process improvements and efficiency across operations.

Qualifications

• 2-4 years related experience supporting control execution, issue investigation, root-cause analysis, or operational process improvement.
• Experience using customer relationship management or comparable operational systems.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Analytical and problem-solving skills sufficient to identify issues, review data, and support resolution.
• Ability to communicate system, process, and control information clearly.
• Working knowledge of operational controls, procedures, and issue escalation practices.
• Familiarity with customer service or financial services processes and workflows.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to learn and use CRM and other operational systems.
• Ability to organize work, follow established procedures, and meet deadlines.

Responsibilities

• Support monitoring key operational system controls to ensure compliance with company policies and procedures.
• Assist manager in investigating and validating control exceptions, system issues, and process variances.
• Identify and escalate control gaps, compliance risk, and process deficiencies to management for timely resolution.
• Partner with manager in conducting root cause analyses for operational issues and validation of corrective actions.
• Identify and implement process improvements to enhance operational efficiency and control effectiveness.

Skills

Control execution

Root-cause analysis

Process improvement

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Job Description - Operational System Controls Associate (260000QT)

Job Description

Operational System Controls Associate - (260000QT)

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Operational System Controls Associate is responsible for supporting the daily execution of the testing and monitoring of key controls to ensure that HCA systems comply with applicable company Policies and Procedures. This role is responsible for supporting activities around root-cause analysis sessions, development of system solutions and implementation of developed solutions.

HOW YOU WILL MAKE AN IMPACT

Control Monitoring & Validation

• Support executing and monitoring key operational system controls to ensure compliance with company policies and procedures
• Assist manager in investigating and validating control exceptions, system issues, and process variances to identify potential risks
• Support manager in identifying and escalating control gaps, compliance risk, and process deficiencies to management for timely resolution
• Partner and support manager in conducting root cause analyses for operational issues, control failures, customer impacts, development, implementation, and validation of corrective actions

Process Improvement

• Support the manager with identifying and implementing process improvements to enhance operational efficiency and control effectiveness

WHAT YOU WILL BRING TO THE ROLE

• 2-4 years related experience supporting control execution, issue investigation, root-cause analysis, or operational process improvement.
• Experience using customer relationship management or comparable operational systems preferred.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Analytical and problem-solving skills sufficient to identify issues, review data, and support resolution.
• Ability to communicate system, process, and control information clearly.
• Working knowledge of operational controls, procedures, and issue escalation practices.
• Familiarity with customer service or financial services processes and workflows.
• Basic knowledge of root-cause analysis and process-improvement methods.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to learn and use CRM and other operational systems.
• Ability to organize work, follow established procedures, and meet deadlines.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor
• Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].