Operation Support Rep

Westlake Services, LLC; California (MO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Paid vacations

Sick days

Medical insurance

Dental insurance

Vision insurance

401(k) participation

Employee Stock Ownership Plan

Job summary

Midway Car Rental in Los Angeles is seeking an experienced administrative specialist to join our team. You will handle customer inquiries by phone and email, assist with registration, title, insurance, and payments, and prepare files for underwriting and funding to senior management.

The ideal candidate has a 4-year bachelor's degree preference, at least 1 year in customer service and administrative experience, and strong attention to detail with proficiency in Microsoft Office.

Qualifications

• Strong analytical and organizational skills with attention to detail.
• High multi-tasking skills.
• Ability to thrive under pressure and in a fast-paced work environment.
• Ability to communicate (written and verbal) in a professional manner.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)

Responsibilities

• Answering customer phone calls and emails
• Work with customers to ensure compliance with registration, title, insurance, payments.
• Prepare and package customer files for final underwriting/funding to senior management
• Credit reporting
• Preparing lease contracts
• Analyzing auto industry trends that affect future residual values
• Review status, compliance and performance of leases and follow up accordingly
• Researching lease issues and customer queries Maintain and update leasing platforms
• Handling logistics on lease returns and repossessed vehicles
• Complete special projects or duties as requested
• Research and prepare documents for our legal team

Skills

Analytical skills

Organizational skills

Multi-tasking

Written & verbal communication

Microsoft Office proficiency

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Midway Car Rental | Corporate
4751 Wilshire Blvd
Los Angeles, CA 90010, USA

Midway Car Rental | Corporate
4751 Wilshire Blvd
Los Angeles, CA 90010, USA

Midway Leasing is a distinguished privately owned subsidiary of Midway Rent a Car, operating as part of the Hankey Group of Companies. With over 40 years of experience in the automotive leasing industry, Midway Leasing has carved out a reputation as a leader in luxury and exotic vehicle leasing.

We pride ourselves on our commitment to providing our customers with tailored leasing solutions that meet their unique needs, ensuring a seamless and enjoyable leasing experience.

At Midway Leasing, we understand that the choice of a vehicle is not just about transportation, it’s a meaningful experience for many of our customers. That’s why we strive to deliver superior customer service, expert guidance, and a personalized approach that sets us apart from our competitors. Our dedicated team of professionals are passionate about helping clients find leasing terms that provide both value and convenience.

As a trusted name in the industry, Midway Leasing continues to uphold the highest standards of quality and customer satisfaction, making us the go-to choice for luxury and exotic vehicle leasing. Whether you're leasing for special occasions or enhancing your business image, Midway Leasing is here to provide our clients with exceptional driving experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering customer phone calls and emails
• Work with customers to ensure compliance with registration, title, insurance, payments.
• Prepare and package customer files for final underwriting/funding to senior management
• Credit reporting
• Preparing lease contracts
• Analyzing auto industry trends that affect future residual values
• Review status, compliance and performance of leases and follow up accordingly
• Researching lease issues and customer queriesMaintain and update leasing platforms
• Handling logistics on lease returns and repossessed vehicles
• Complete special projects or duties as requested
• Research and prepare documents for our legal team

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

• Strong analytical and organizational skills with attention to detail.
• High multi-tasking skills
• Ability to thrive under pressure and in a fast-paced work environment
• Ability to communicate (written and verbal) in a professional manner
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint etc.)

QUALIFICATIONS:

• 4 year Bachelor's degree preferred
• Minimum 1 year of customer service
• Minimum 1 year of administrative experience, (customer service, data entry)
• Strong attention to detail and commitment to quality of workAbility to articulate comprehensive information
• Strong organizational and multi-tasking abilities

COMPENSATION

• Hourly position
• Total Compensation range from $22/hr. to $24/hr.
• Fulltime position with a minimum of 40hrs/week

Communication

• By applying to this posting, you are approving communication via text messages from Midway Car Rental throughout the application process. You have the right to opt out of communication via text messages by notifying Midway upon receipt of your first text message or by written email to Midway.

Company Benefits:

• Paid Holidays, Vacations and Sick Days Off
• Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
• 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.