Operation Support Rep

Westlake Services, LLC; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Medical, Dental, Vision insurance

401(k) participation and ESOP

Job summary

Midway Leasing, a privately owned subsidiary of Midway Rent a Car within the Hankey Group, seeks an organized administrative professional to support customer service and lease processing. You will help ensure compliance with registrations, titles, and payments, and prepare files for underwriting.

Responsibilities include answering calls and emails, processing leases, reviewing status and compliance, and maintaining leasing platforms. This is a full-time hourly role with benefits.

Qualifications

• Bachelor's degree preferred.
• Minimum 1 year of customer service.
• Minimum 1 year of administrative experience.
• Strong attention to detail and quality.
• Ability to articulate information clearly.
• Strong organizational and multitasking abilities.

Responsibilities

• Answering customer phone calls and emails.
• Work with customers to ensure compliance with registration, title, insurance, payments.
• Prepare and package customer files for underwriting/funding to senior management.
• Credit reporting and preparing lease contracts.
• Analyze auto industry trends affecting residual values.
• Review lease status, compliance and performance; follow up.
• Maintain and update leasing platforms.
• Handle logistics on lease returns and repossessed vehicles.
• Research lease issues and prepare documents for the legal team.

Skills

Analytical skills

Multitasking

Under pressure

Professional communication

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Midway Leasing is a distinguished privately owned subsidiary of Midway Rent a Car, operating as part of the Hankey Group of Companies. With over 40 years of experience in the automotive leasing industry, Midway Leasing has carved out a reputation as a leader in luxury and exotic vehicle leasing.

We pride ourselves on our commitment to providing our customers with tailored leasing solutions that meet their unique needs, ensuring a seamless and enjoyable leasing experience.

At Midway Leasing, we understand that the choice of a vehicle is not just about transportation, it’s a meaningful experience for many of our customers. That’s why we strive to deliver superior customer service, expert guidance, and a personalized approach that sets us apart from our competitors. Our dedicated team of professionals are passionate about helping clients find leasing terms that provide both value and convenience.

As a trusted name in the industry, Midway Leasing continues to uphold the highest standards of quality and customer satisfaction, making us the go-to choice for luxury and exotic vehicle leasing. Whether you\'re leasing for special occasions or enhancing your business image, Midway Leasing is here to provide our clients with exceptional driving experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering customer phone calls and emails
• Work with customers to ensure compliance with registration, title, insurance, payments.
• Prepare and package customer files for final underwriting/funding to senior management
• Credit reporting
• Preparing lease contracts
• Analyzing auto industry trends that affect future residual values
• Review status, compliance and performance of leases and follow up accordingly
• Researching lease issues and customer queries
• Maintain and update leasing platforms
• Handling logistics on lease returns and repossessed vehicles
• Complete special projects or duties as requested
• Research and prepare documents for our legal team

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

• Strong analytical and organizational skills with attention to detail.
• High multi-tasking skills
• Ability to thrive under pressure and in a fast-paced work environment
• Ability to communicate (written and verbal) in a professional manner
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint etc.)

QUALIFICATIONS:

• 4 year Bachelor\'s degree preferred
• Minimum 1 year of customer service
• Minimum 1 year of administrative experience, (customer service, data entry)
• Strong attention to detail and commitment to quality of work
• Ability to articulate comprehensive information
• Strong organizational and multi-tasking abilities

COMPENSATION

• Hourly position
• Total Compensation range from $22/hr. to $24/hr.
• Fulltime position with a minimum of 40hrs/week

Communication

• By applying to this posting, you are approving communication via text messages from Midway Car Rental throughout the application process. You have the right to opt out of communication via text messages by notifying Midway upon receipt of your first text message or by written email to Midway.

Company Benefits:

• Paid Holidays, Vacations and Sick Days Off
• Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
• 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.