Guest Services Associate

Hampton-By-Hilton; Duluth (GA); On-site; USD 21,000 - 23,000; Part time

Job summary

H. House in Duluth, GA is seeking a proactive Guest Service Associate to warmly welcome guests from check-in to check-out and support daily hotel operations. No prior front desk experience required, but a friendly, professional demeanor and strong customer service skills are essential.

You will greet guests, assist with reservations, and coordinate with housekeeping to ensure rooms are guest-ready. Flexibility is valued, with weekend and holiday scheduling required.

Responsibilities

• Greet guests and assist with check-in/check-out processes
• Manage reservations and room assignments
• Coordinate with housekeeping to ensure rooms are guest-ready
• Address guest needs promptly and courteously
• Maintain a friendly, professional atmosphere and strong customer service
• Flexibility to work weekends and holidays

Job description

• Location 1725 PINELAND ROAD,DULUTH, GA, 30096,United States
• Base Pay $15.00 - $17.00 / Hour
• Employee Type Part Time

Contact information

Description

Guest Service Associate ( GSA)

Are you a person with a passion for making guests feel welcome and delivering exceptional service from check-in to check-out?

About us:

Join H. House , a trusted hospitality management company specializing in Select Service accommodations and delivering outstanding guest experiences. At H. House, we believe our staff is our success — and we’re committed to supporting every team member’s growth and career potential. Learn more about us at www.h-house.co

Position Overview: Guest Service Associate

We’re looking for a proactive, organized, and friendly Guest Service Associate (GSA) to be the welcoming face of our hotel and help create outstanding guest experiences. In this role, you’ll greet guests, manage reservations, assign rooms, and assist with any needs during their stay. While previous hotel front desk experience is a plus, it’s not required — what matters most is a positive attitude, excellent customer service skills, and the ability to engage in friendly, professional conversation. The ideal candidate will have a basic understanding of hotel operations, be proficient in Microsoft Office, and be flexible with scheduling, including weekends and holidays. You’ll work closely with our housekeeping team to ensure rooms are guest‑ready and address any guest concerns promptly and courteously. If you enjoy making people, feel welcome and appreciated, we’d love to meet you!

Why Join Us?

Our staff is our success. This is our motto — but it’s also our culture. We work hard to make sure our team members love being part of H. House. By investing in your growth and providing opportunities for you to succeed, we build a team where your potential thrives, and we all grow together.

If you’re ready to be part of a team that values people first and fosters a positive, growth-focused workplace — we’d love to hear from you!