Opening & Closing Store Lead — Customer Experience

Gopuff Becomes First Instant Commerce Company; Napa (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan

Employee discount & FAM membership

Paid vacation & sick time

Employee assistance program

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Napa, CA. You will open and close the store, support management in their absence, and assist during peak periods while training new staff.

You’ll deliver excellent customer service, advise on products, manage tills, and help with inventory and loss prevention. This role requires a High School Diploma or equivalent and ability to lift up to 49 pounds.

Qualifications

• 1+ year of leadership experience in retail, grocery, military, restaurant or equivalent.
• Basic math skills and proficiency in cash handling.
• Able to work with fluid schedules including nights, weekends, holidays.

Responsibilities

• Open and close the store; assist in high volume periods.
• Provide excellent customer service and product knowledge.
• Train new employees on store procedures and standards.
• Perform inventory tasks and restocking; monitor security procedures.
• Process cash transactions, handle tills, and prepare deposits.

Skills

Leadership experience

Cash handling

Team player

Availability for peak hours

Ability to lift 49 pounds

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Napa, CA. You will open and close the store, support management in their absence, and assist during peak periods while training new staff.

You’ll deliver excellent customer service, advise on products, manage tills, and help with inventory and loss prevention. This role requires a High School Diploma or equivalent and ability to lift up to 49 pounds.